Academic research reflects an increasing concern that conventional knowledge on services management such as location strategy may not adequately inform management on crafting an ITdriven service strategy to succeed in the emerging electronic mediated environment. The focus of this study is to examine, from the consumer perspective, how service convenience affects the long term relational exchan...

Electronically mediated self-service technologies in the banking industry have impacted the way banks service consumers. Despite a large body of research on electronic banking channels, no study has been undertaken to empirically explore the fit between electronic banking channels and banking services. Therefore, we developed and validated a service-channel fit conceptualization and an associat...

Devising a scheme for evaluating the service quality of an institutional electronic library is a difficult and challenging task. The challenge comes from the fact that the services provided by an institutional electronic library depend upon the contents requested by the users and the contents housed by the library. Different types of users might be interested in different types of contents. In ...

We present a secure and available electronic voting service suitable for a large-scale distributed system such as the Internet. The proposed service is based on replication and tolerates both benign and fully arbitrary failures. If enough servers are correct, service availability and security are ensured despite the presence of faulty servers and malicious voters. A voter that is affected by a ...

We studied the effect of a structured electronic communication service on health care spending, comparing doctor office and laboratory spending for a group of patients before and after the service became available to them relative to changes in a control group. In the treatment group, doctor office spending and laboratory spending fell in the period after the service became available, relative ...

Electronic collaborative networks are a prevailing concept in actual scientific business management literature. Because of the occurrence of newly concepts as “service orientation” and service oriented architectures, electronic networks and business intelligence, has gained momentum and revival. In the paper we look at the conceptual design of a framework for the development of collaborative se...

Work on how consumers evaluate electronic service quality is both topical and important due to the well accepted criticality of electronic channels in selling products and services. However, the extant research on electronic research quality is preoccupied with the web site internet context and most of the studies are single-country studies, inhibiting conclusions of robustness and generalizabi...