Purpose – The purpose of this paper is to explore how the organizational recovery response to other-customer failure influences the affected customer’s level of satisfaction, unfavorable word-of-mouth (WOM), and repurchase intentions toward the firm. Design/methodology/approach – Two experimental studies: 2 (complaint versus no complaint) £ 3 (employee effort (EE): high versus low versus no) £ ...

OBJECTIVE To conduct an intervention trial of a "best practices" musculoskeletal injury prevention program designed to safely lift physically dependent nursing home residents. DESIGN A pre-post intervention trial and cost benefit analysis at six nursing homes from January 1995 through December 2000. The intervention was established in January 1998 and injury rates, injury related costs and be...

Income inequality in the United States of America has increased over the past few decades. Along with this development, employee compensation as a share of national income has tended to decline, the profi t share of national income has grown, and inequality within labour has risen. There is no empirical support for the argument that greater inequality has resulted in faster productivity growth,...

We analyze the incidence of public-employee health benefits. Because these benefits are negotiated through the political process, relevant labor market institutions deviate significantly from the competitive, private-sector benchmark. Empirically, we find that roughly 15 percent of the cost of recent benefit growth was passed onto school district employees through reductions in wages and salari...

The compensation structure plays an important role in a company's non-employee employees. includes employee's base salary and other incentives. Compensation incentives can make non-employees work harder bring more profits to the company. But after my research not all cases are valid. In word, according data we have obtained so far, conclusion be drawn that incentive plan of non-Employee directo...

Using the National Compensation Survey between 2004-2014, we document substantial cyclical heterogeneity among performance pay and fixed wage jobs. We find that employment growth in performance pay (fixed wage) jobs is countercyclical (procyclical), whereas compensation per employee growth is procyclical (countercyclical). Our estimates are identified off the response of similar work levels wit...

To align employees’ interests with the firm’s goals, employers often use performance-based pay, but designing such a compensation plan is challenging because performance is typically multifaceted. For example, a sales employee should be incentivized to sell the company’s product, but a focus on current sales without rewarding the salespeople according to the quality of the product and/or custom...

We conducted meta-analyses of multiple dimensions of compensation satisfaction. An examination of 213 samples from 182 studies yielded several interesting findings of importance to practice and future research. We examined the relationships among four dimensions of compensation satisfaction (pay level, pay raises, benefit level, pay structure and administration satisfaction), and found that the...

The purpose of this study was to determine the effect work motivation, discipline, compensation on employee performance at PT. SAI Apparel Industries. population in were all employees Industries, which has a total 1000 employees. sample amounted 110 sampling technique used purposive method. analysis is multiple linear regression where hypothesis testing done through t test and F test. results s...

This study aims to (1) determine the effect of compensation on employee performance, (2) performance discipline, (3) motivation work (4) (5) performance. discipline (6) knowing how mediates (7) research was conducted at KSP Satya Dharma in Denpasar. Employee is important for company achieve its goals. Creating good not easy because can be created if there are things that affect it and properly ...