This paper reports on a study in a large health services organization which investigated the factors which may affect end user sophistication in the use of computers. Quantitative data were gathered by survey from 194 computer users and structural equation modelling was used to test a conceptual model of user sophistication. The research findings emphasised the importance of computer self-effic...

This article examines security within the context of an architecture based on quality. To achieve quality, the elements of continuity, confidentiality, and integrity need to be provided. Confidentiality as it relates to quality can be defined as access control. It includes an authorization process, authentication of users, a management capability, and auditability. This last element, auditabili...

End-user computing requires that end-users trust the system and the results obtained by its use. The approach we have developed at the Pictorial Computing Laboratory of the University of Rome "La Sapienza" is the result in the years of several experiments in design and use of end-user computing systems and is aimed at improving the system trustiness. To this end, our approach adopts the notatio...

Organisational end-user computing is a domain which brings together the theory and practice of organisations, computing, and human activity. The research study and consultancy activity on which this paper is based proposes that any approach to the domain which privileges only technology or human activity will be deficient. What is required is a method which combines both activities in an organi...

B usinesses today rely on the work being done by staff using personal computers. The proliferation of personal computers has led to widespread implementation of end-user computing applications. As their name implies, end-user applications are designed, implemented, and controlled by users rather than by IT professionals. End-user applications can be risky for organizations, both with respect to...

Human-centered computation is characterized by at least three features: it must be adaptive, reactive, and it must empower the user to configure and extend the behavior of the systems using her natural modes of interaction. In our previous work we have proposed systems that address the first two features. In this paper we present Alfred – a natural end user programming interface for Intelligent...

This article reports on a series of interviews on end user computing carried out in twenty locations in St. Louis. The interviews took place between December 1982 and March 1983. Sixty-seven end users from all levels of management a d nineteen IS professionals were interviewed in their work locations regarding the practice of interactive computing by non-DP professionals. Though end user comput...

This paper is a management summary of how the area of End User Computing (EUC) has been addressed by AIB Capital Markets. The development of an effective policy is described, as well as the process by which a register of critical EUC applications was assembled and how those applications were brought into a controlled environment. A number of findings are included as well as recommendations for ...