نتایج جستجو برای: expectations and perceptions
تعداد نتایج: 16842818 فیلتر نتایج به سال:
abstract previous studies on willingness to communicate (wtc) have shown the influence of many individual or situational factors on students’ tendency to engage in classroom communication, in which wtc has been viewed either at the trait-level or situational level. however, due to the complexity of the notion of willingness to communicate, the present study suggests that these two strands are ...
Introduction: Medical tourism is a main source of national income. Thus, evaluating the viewpoints of medical tourists about the quality of service provided by healthcare centers may be useful in planning to develop this industry. The present study aimed to measure the gap between medical tourists' expectations and perceptions of the quality of service offered by the hospitals ...
original article introduction: good service quality is the company's ability to meet or exceed customer expectations or the degree of discrepancy between customer expectations and perceptions about the quality of offered service. this study was aimed to examine the quality gap of occupational health services in an oil & gas company of iran. method: this cross-sectional study was done between ...
Received: 25 Aug, 2010 Accepted: 23 Oct, 2010 Abstract Background &Aims : According to modern approaches to management, satisfactory quality must meet consumer’s requests . One of the first basic steps in improvement quality is recognizing consumers' perceptions and expectation. The aim of this study was to determine the quality gap in primary health care services in Urmia health care cen...
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