نتایج جستجو برای: expectations and perceptions

تعداد نتایج: 16842818  

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه فردوسی مشهد - دانشکده ادبیات و علوم انسانی 1394

abstract previous studies on willingness to communicate (wtc) have shown the influence of many individual or situational factors on students’ tendency to engage in classroom communication, in which wtc has been viewed either at the trait-level or situational level. however, due to the complexity of the notion of willingness to communicate, the present study suggests that these two strands are ...

Alireza Jabbari, Marjan Gholami Maryam Gholami Zahra Kavosi

Introduction: Medical tourism is a main source of national income. Thus, evaluating the viewpoints of medical tourists about the quality of service provided by healthcare centers may be useful in planning to develop this industry. The present study aimed to measure the gap between medical tourists' expectations and perceptions of the quality of service offered by the hospitals ...

Journal: :international journal of occupational hygiene 0
mohammad javad zare sakhvidi department of occupational health, faculty of health, shahid sadoughi university of medical sciences ahmad zolfaghari department of occupational medicine, faculty of medicine, shahid sadoughi university of medical sciences amir houshang mehrparvar department of occupational medicine, faculty of medicine, shahid sadoughi university of medical sciences fariba zare sakhvidi department of occupational health, faculty of health, shahid sadoughi university of medical sciences mohammad amin bahrami department of healthcare management, faculty of health, shahid sadoughi university of medical sciences razieh montazerolfaraj department of healthcare management, faculty of health, shahid sadoughi university of medical sciences

original article   introduction: good service quality is the company's ability to meet or exceed customer expectations or the degree of discrepancy between customer expectations and perceptions about the quality of offered service. this study was aimed to examine the quality gap of occupational health services in an oil & gas company of iran. method: this cross-sectional study was done between ...

Journal: :Journal of Operations and Supply Chain Management 2012

سالاری لک , شاکر , صدقیانی فر, علی , غلامی , علی , قره آغاجی, رسول , موسوی جهرمی, لیلا ,

  Received: 25 Aug, 2010 Accepted: 23 Oct, 2010   Abstract   Background &Aims : According to modern approaches to management, satisfactory quality must meet consumer’s requests . One of the first basic steps in improvement quality is recognizing consumers' perceptions and expectation. The aim of this study was to determine the quality gap in primary health care services in Urmia health care cen...

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