In managing the government, XYZ City is assisted by Department of Communication and Information (Diskominfo) whose function to formulate technical policies in fields communication, informatics, public relations. city performance results are reported annually Government Agency Performance Accountability Report (LAKIP). 2020 LAKIP, it was still found that formulation indicators not relevant goals...

Balanced scorecard is a widely recognized tool to support decision making in business management. Unfortunately, current balanced scorecard-based systems present two drawbacks: they do not allow to define explicitly the semantics of the underlying knowledge and they are not able to deal with imprecision and vagueness. To overcome these limitations, in this paper we propose a semantic fuzzy expe...

Robert Kaplan's Balanced Scorecard has played an important and welcome role in the nonprofit world as nonprofit organizations have struggled to measure their performance. Many nonprofit organizations have taken both general inspiration and specific operational guidance from the ideas advanced in this important work. Their pioneering efforts to apply these concepts to their own particular settin...

To provide valuable support for successful decision-making, managers need a balanced set of financial and nonfinancial measures that represent different requirements, strategic goals, strategies, resources, and capabilities and the causal relationships between these domains. The balanced scorecard is such a measurement system. As an open system the balanced scorecard facilitates the considerati...

Frustrated by the inadequacies of traditional performance measurement systems, some managers have abandoned financial measures like return on equity and earnings per share. "Make operational improvements and the numbers will follow," the argument goes. But managers do not want to choose between financial and operational measures. Executives want a balanced presentation of measures that allow th...

BACKGROUND The paper aims to review, design and implement a multidimensional performance measurement system for a public research hospital in order to address the complexity of its multifaceted stakeholder requirements and its double institutional aim of care and research. METHOD The methodology relies on a participative case study performed by external researchers in close collaboration with...

Most of standard procedures for the Software Development Process focus on the technical dimension; however, they are still deficient in performing with the project strategies. Therefore we develop a model consisting of the well-known standard procedure; ISO/IEC12207, and the Balanced Scorecard to fulfill missing dimensions for software projects. We bring the Agile Software Development Processes...

the balanced scorecard framework with a hierarchical, multilayer, and causal-effect structure can shed light on the growth path and pave the development steps, which in addition to monitoring the financial goals. it also considers and controls the other effective and driving factors. in this study, after reviewing the balanced scorecard, a model was proposed in addition to extract the strategic...

The Balanced Scorecard (BSC) can be considered as a strategic measurement tool. Since its first publication by Norton and Kaplan in the early 1990’s, many companies have applied it to measure four key aspects of their organisations’ performance: Financial, Customer, Internal Business Process, Learning and Growth. Although it is widely used in the business arena, this original BSC was not develo...