both greatly acknowledge the hospitality of the RSISE.

When considering the existing body of knowledge in relation to market orientation and brand management, the role of the employee in the process has been strongly advocated (e.g. Gummeson, 1991; Harris and de Chernatony, 2001; McDonald, de Chernatony and Harris, 2001). However, the exploration of these concepts within the context of hospitality is limited. To explore such issues, the collection ...

According to technology acceptance model (TAM), IT adoption is influenced by two perceptions: usefulness and ease-of-use. Researchers have discussed on what kind of IS applications offers opportunities for enhancing guest services to meet increasing customer expectations. However, little research has focused on IS adoption for collaboration IS in hospitality. Employees’ working efficiency and c...

BACKGROUND In May 2010, Switzerland introduced a heterogeneous smoking ban in the hospitality sector. While the law leaves room for exceptions in some cantons, it is comprehensive in others. This longitudinal study uses different measurement methods to examine airborne nicotine levels in hospitality venues and the level of personal exposure of non-smoking hospitality workers before and after im...

BACKGROUND Outdoor secondhand smoke (SHS) concentrations are usually lower than indoor concentrations, yet some studies have shown that outdoor SHS levels could be comparable to indoor levels under specific conditions. The main objectives of this study were to assess levels of SHS exposure in terraces and other outdoor areas of hospitality venues and to evaluate their potential displacement to ...

The purpose of this study was to determine the relationship between urinary cotinine and total 4-(methylnitrosamino)-1-(3-pyridyl)-1-butanol (NNAL) concentrations in non-smoking staff and the indoor levels of fine particles (PM2.5) in hospitality venues that allow smoking, with respect to demographic and indoor environmental factors. We evaluated 62 hospitality venues that allowed smoking in Se...

BACKGROUND The World Health Organization recommends uniform comprehensive smoking bans in public places. In Switzerland, regulations differ between various areas and are mostly incomplete for hospitality venues. As ambiguous regulations offer more leeway for implementation, we evaluated the Swiss regulations with respect to their effects on implementation, acceptance and compliance among hospit...

BACKGROUND/OBJECTIVES A smoking law was passed by the Spanish Parliament in December 2005 and was enforced by 1 January 2006. The law bans smoking in all indoor workplaces but only in some hospitality venues, because owners are allowed to establish a smoking zone (venues>100 m2) or to allow smoking without restrictions (venues<100 m2). The objective of the study is to assess the impact of the S...

This paper reflects on the experiences of facilitating and maintaining qualitative research access into a sample of international hotel groups. The existing research methodology literature tends to simplify the access process by explaining it through a number of stages. The fieldwork experience of the authors suggests that the propositions stated in literature are partly relevant; however, ther...