Service innovations are central concerns in fast changing environment. Due to the fitness in customer demands and advances in information technologies (IT) in service management, an expanded conceptualization of e-service innovation is required. Specially, innovation practices have become increasingly more challenging, driving managers to employ a different open innovation model to maintain com...

This paper discusses the findings of the study that was aimed at establishing the effect of Competitive Intelligence, hereafter referred to as CI, on product and service innovations. A literature study revealed that CI and innovation are widely studied subjects, but the impact of CI on innovation was not well documented. CI has been widely acclaimed as a panacea to a lot of organizational probl...

the present study aimed identifies factors affecting the development and use of electronic services in the tourism industry. population of the study of those tourists who have traveled in april 2013 in the city of ardabil. the population sample of 384 randomly selected. to gather data, researchers used a combination of questionnaires and questionnaire containing 51 questions was designed. the v...

Purpose – In professional services, innovation occurs in the delivery. The purpose of this paper is to provide a framework for classifying innovation in professional services by taking into account the strength of the relationship with the client in addition to the incremental-radical nature of innovation. Design/methodology/approach – Based on the framework provided, there are operational, exp...