Internet banking is becoming increasingly popular due to convenience and flexibility it offers. Banks are forced to promote online banking services to enhance its operations with reduced cost of operations. This particular research has been conducted to evaluate the customer perceptions towards internet banking in the United Kingdom. A sample of 100 UK based banking customers was selected. The ...

classifying customers using data mining algorithms, enables banks to keep old customers loyality while attracting new ones. using decision tree as a data mining technique, we can optimize customer classification provided that the appropriate decision tree is selected. in this article we have presented an appropriate model to classify customers who use internet banking service. the model is deve...

This paper examines how New Zealand banks enhance their retail banking services through the Internet. Seven NZ online banks were studied in terms of their web sites’ effectiveness, functionalities and Internet strategies. The functionality was examined by evaluating banks’ web sites using a tailored electronic commerce model. The effectiveness was surveyed utilising a judgment sample of actual ...

The retail banking industry has known for many years that customer technology uptake is not a simple process. For example, phone banking and ATMs meet many customer needs, but have not replaced bank branches. The Internet adds a further complexity to the customer-technology relationship. In this paper I review the development of the Internet, and examine what success has been achieved in develo...

As China’s accession into the World Trade Organization and opening its financial market, competition in the banking industry is getting throat-cutting in China. Using Internet banking to acquire market shares is critical for banks’ survival and therefore understanding drivers for Internet banking adoption is critical for banks’ success. Applying Davis’s technology acceptance model and incorpora...

A growing phenomenon in the Internet is the rising exploitation of sophisticated security means (e.g. cryptography, digital signatures etc.) toward the development of novel commerce services for providing electronic transactions, collaborating with business partners or serving customers, regardless of geographical and time limitations. This paper discusses, presents and elaborates on the variou...

This is a research in progress paper discussing Internet banking issues both from the bank’s point of view and from the customers’ points of view. Based on literature it includes several factors that impact Internet banking. It includes several hypothesis derived from literature to be tested empirically. The research will be guided by the conceptual model presented as figure 2 in this paper hig...

The project reviewed twenty-seven available user interface evaluation methods and selected a shortlist of methods, which are appropriate for evaluating mature, post-implementation Internet Banking Web sites. The selected methods were applied to two Internet banking Web sites. Based on the experience and the results of these evaluation exercises, the methods were evaluated for their usefulness. ...

Electronic banking as the main elements of modern economy, it is a blessing of it world in which all financial activities, banking and credit of the traditional substrate is transferred to an electronic substrate. Internet communication channels are using one of the main requirements for banks to develop electronic banking services. The main purpose of this study identified various factors that...

The quality of software is enhanced by using the design patterns. The design patterns are the reusable component used in the development of the software, which delivers improved quality software to the end users. The researchers have developed design patterns for user interface, e-commerce applications, mobile applications, text classification and so on. There are no design patterns for interne...