Communities of Practice make intensive use of information and communication technologies (ICT) to meet their needs of interaction among their members. At present, the main supporting tool for these communities is the Internet and the software tools available for their users. With the advent of digital TV, however, new resources have become available to these interactive communities. This study ...

Purpose – The specific challenges which small and medium-sized enterprises (SMEs) face lead to a special knowledge management system with harmonised methods and supporting software tools. This paper seeks to address this issue. Design/methodology/approach – A theoretical framework is proposed as a layer concept to describe the special situation of knowledge management in SMEs. Based on this fra...

Situated Action Perspective View of User “Information processing agent” Tool-using person acting, adapting and learning in concrete situations based on his or her experience as an individual and member of a group. User Qualities Fast, error-free and structured performance. Tool mastery. Creativity. Learning. Tool improvement. User Problems Deficient processing. Missing Knowledge. Wrong Knowledg...

There is a professional responsibility placed upon archaeologists to record all possible information about a given excavated site of which soil analysis is one important but frequently marginalised aspect. This paper introduces SASSA (Soil Analysis Support System for Archaeologists), whose primary goal is to promote the wider use of soil analysis techniques through a selection of ‘web based’ so...

Note taking is a fundamental activity for learning, and many software tools which enable students to take digitized notes have been proposed. Digitized notes are advantageous because they can be easily edited, rearranged, and shared. Although many note-taking tools have been proposed, there has been little research to examine the effect of note annotation and rearrangement with a digitized tool...

The World Wide Web (Web) offers a large potential for delivery of various information-based services, including the services of intelligent applications. As access to the Web has grown its value as a medium for the delivery of knowledge based systems (KBS), in particular, has increased. There are now a large number of KBS available on the Web and a variety of development tools to support Web-ba...

The effective management of knowledge has emerged as a critical competency for organisations. This paper presents a methodology for managing knowledge in informationand knowledge-intensive services. The Empathic Knowledge Management methodology was developed on the foundation of an appreciative inquiry framework that surfaces and utilises tacit knowledge of participants in the context of proces...

This article describes a case study in which Protégé-2000 was used to build a tool for constructing CommonKADS knowledge models. The case study tries to capitalize on the strong points of both approaches in the tool-support and modeling areas. We specify the CommonKADS knowledge model as an ontology in the Protégé specification formalism, and define a number of visualizations for the resulting ...

The DECOR approach to Business Process Oriented Knowledge Management (BPOKM) is based upon an extended Business Process Modelling, including automatable knowledge retrieval activities, additional knowledge management tasks and sub-processes, and additional process variables used to instruct the latter two. In this paper we present the DECOR Business Process Modelling Method and a software tool ...

This workshop paper presents digital inking software tools designed to aid and enhance the capabilities of HCI practitioners. The advantages of using these inking tools as part of a HCI practitioners’ toolkit are firstly to aid in user design and testing with non-technical participants, based on the aesthetic simulacra of digital inking methods as they closely mimic pen-based approaches. Second...