Effective management is considered a crucial factor for determining the success or failure of any mService project. This paper is a further step into a research project that aims to measure the effectiveness of mGovernment services. As a preparatory step to developing a users’ opinion survey, the authors analyse suggestions to overcome barriers to the success of mGovernment service projects fro...

Increasing penetration of mobile broadband as opposed to fixed broadband in developing nations like Kenya has spurred an extra ordinary uptake of mobile phones in these countries. This has presented a mobile opportunity to public institutions to devise innovative ways of providing access to public information and delivering services. This paper seeks to demonstrate the role played by mobile bro...

With the popularity of mobile technologies, mobile government (mGovernment) services have emerged. “Rule of man” in traditional government services can give rise to unfairness and corruption, and thereby lots of citizens did not trust government. If mGovernment systems with technology neutrality can reduce “rule of man” and improve fairness, more and more people will use it. How to improve the ...

M-government is an emergent area for mobile applications, where citizens and organizations can interact with government and municipal agencies through mobile devices. One promising area for m-government is complaint and problem management, where mobile applications using the integrated functions of a cellular telephone can offer citizens convenient ways of rapidly reporting problems. The proble...

Lembaga Pengawas XYZ adalah salah satu instansi pemerintah Indonesia yang sedang melakukan transformasi digital. Salah upaya digital dengan mengembangkan aplikasi ABC. Aplikasi ABC merupakan surat menyurat dan disposisi surat. ini mobile government (mGovernment) dibangun agar pegawai dapat menerima tugas informasi melalui dimana saja kapan perangkat smartphone. Hal dilakukan untuk mendukung mem...

The full scope of how mobile technologies will affect individuals‟ lives in the areas of business, education and other sectors has yet to be appreciated. Innovative mobile technologies are causing disruptive, tectonic changes that will shape inalterably the way the next generation will live, work, play and interact with the rest of the world. Indian business leaders, government, policy makers, ...

Governments all over the world have been using ICTs such as internet, websites, computers and mobile phones to provide various government services in an efficient, equitable and transparent manner with less corruption. The purpose of this paper is to examine the challenges encountered in e-government as well as the potential opportunities available in the context of Indian society. The study re...