This article gives an outline of the NHS complaints procedure, the role of the nurse in the management of complaints and the lessons learnt from complaints received by the Healthcare Commission. By raising awareness of the concerns frequently raised in complaints about nursing care, nurses will be better prepared to handle complaints and to use them and the complaints process to drive changes a...

An investigation was undertaken to establish standards for the care of the frail aged and to develop an instrument to measure this care. In this process the care in 12 institutions was monitored. In general, the care was found to be of good quality, with an average of 74.3%, but there are residences where the percentage is up to 10% lower. The influence of some internal and external factors on ...

This is a descriptive study based on the theory of human error, in order to analyze and classify nursing errors during the nursing care of surgical patients at recovery. Twenty-five (25) fault reports were collected through a semi-structured interview. Those reports were submitted to 15 nurse experts to evaluate the risk of seriousness; human, equipment and organizational factors involved; memb...

Patients' expectations for their care have long been identified as a critical factor in patient satisfaction that has become a decisive element in hospital reimbursement. But the standard definition of expectations as the level of care patients imagine they would receive in the ideal hospital setting may be off the mark. Most patients do not enter the ideal hospital, so we need to focus on pati...

Presence is recognized as a quality and an intervention of nursing care. As technology replaces human touch, economic constraints decrease time spent with the patient and the demand for holistic care increases, the act and quality of presence gains significance. Presence is described as transformative to the patient care experience, having the potential to hinder or facilitate the healing proce...

The aim of this study was to synthesize the concepts from empirical studies and analyze, compare and interrelate them with normative ethics. The International Council of Nurses (ICN) and the Health and Medical Service Act are normative ethics. Five concepts were used in the analysis; three from the grounded theory studies and two from the theoretical framework on normative ethics. A simultaneou...

Correction for 'Unsymmetrical 1,1-diborated multisubstituted sp(3)-carbons formed via a metal-free concerted-asynchronous mechanism' by Ana B. Cuenca et al., Org. Biomol. Chem., 2015, 13, 9659-9664.

background: nursing is naturally a stressful job. stress in nurses can cause depression, isolation from patients, absence and decrease in their qualification. this study aimed to determine the causes of job stress in nurses of kashan, iran. materials and methods: in this cross-sectional study, 189 nurses from kashan hospitals of different wards were studied. the information collection tool was ...