ISO 9000 is the most popular and widely adopted meta-standard for quality and operational improvements. However, only limited empirical research has been conducted to examine the impact of ISO 9000 on operational performance based on objective and longitudinal data. To reveal any causal relationship between the adoption of ISO 9000 and operational performance, we examined the timing and magnitu...

Banks are looking for ways to close their operational performance gap. This paper proposes a new approach for the detection and analysis of process inefficiency. The Benchmarking of Transactions reveals insights concerning the performance of a business process and offers new opportunities for process improvement. The article delivers an overview of the concept as well as the results of an appli...

during the last two decades, financial institutions worldwide have witnessed a lot of stress in managing their margins in wake of the new risks, challenges and increase in the competition posed to them by the factors of liberalization and deregulation. the key to create value and achieve competitive edge lies in the better operational efficiency and productivity of these institutions under such...

since the analysis of complex services systems by using mathematical modeling techniques, with considering the random patterns prevailing in them, is so difficult or probably impossible, improvement guidelines are often followed based on the experts' experiences using qualitative methods. in the present paper, by employing a discrete event computer simulation methodology, criminal trial sy...

the paper seeks to identify starbuck's experience in using social media, understand how social media is linked to customer knowledge management, and assess how social media services could have contributed to starbucks success. starbucks demonstrates versatility to engage customers and support different part of customer knowledge management strategy through various social media platforms, such a...

The continuing growth of marine container transport, as well as, the complexity in the analysis of terminal port operations has created an ideal area for applying computer simulation. Simulators are able to generate considerable benefits and added value for the operational training. The traditional formal and on-the-job training of operational personnel is becoming inadequate, not only for prov...

HVAC operations play a significant role among various driving factors to improve energy performance of buildings. Extensive researches have been conducted on the design efficiencies and control strategies of HVAC system, but very few focused on the impacts of its operational faults on the building energy efficiency. Modeling and simulation of operational faults can lead to better understandings...

this study deals with the social capital effects on organization?s performance improvement in municipality. evaluating the social capital amount and the level of people?s performance improvement in the concerned society and investigating the relation between social capital and organization?s performance improvement and describing their variables of theoretical basis, are the goals of this resea...

In this paper, we evaluate the performance of an ad-hoc network architecture, investigating the effect of various design and operational parameters on the blocking and dropping probabilities. In particular, we study the improvement in the network coverage due to the multi-hop routing feature. Furthermore, the effect of limiting the path length on the network performance is studied, showing that...