Increasing attention is being paid to what determines the success of an information systems outsourcing arrangement. The current research aims to provide an improved understanding of the factors influencing the outcome of an information systems outsourcing relationship and to provide a preliminary validation of an extended outsourcing relationship model by interviews with information systems ou...

An ongoing discussion in IS research and practice emphasizes that divergent expectations of clients and vendors seem to contribute to outsourcing failures. Research in IS outsourcing has thus increasingly turned its attention to the role of relationship management between client and vendor. So far, studies have focused on addressing relationship factors in general, not taking different outsourc...

managers in developed countries are increasingly interested in outsourcing as a potential source of competitiveness and value creation. one of the most useful outsourcing activities in service sector is information system/technology outsourcing. this paper is trying to determine the isp managers’ perceived risks and benefits of it/is outsourcing and also the rate of awareness about potential of...

This study examines and analyses how the software production through international outsourcing process is executed. This research was carried out by reviewing literature, interviewing of and consulting with researchers and practitioners and analyzing case companies which have executed the various phases of outsourcing process. This study contributes both in terms of theory and practice. At the ...

One of the major issues in IT outsourcing is the management of the client-vendor relationship. Researchers have suggested the use of both formal processes such as contract negotiations and bidding and to informal processes such as relationship management to reduce vendor opportunistic behaviors. This paper explores psychological beliefs about mutual obligations in outsourcing relationships thro...

T paper develops a conceptual model to study the role of outsourcing strategies and plant-level information technology (IT) application infrastructure in the outsourcing of production and support business processes, as well as their subsequent impact on overall plant performance. We validate this model empirically using cross-sectional survey data from U.S. manufacturing plants. We find that so...

The aim of this paper is to provide insights into the interplay between contractual and relational governance in IT outsourcing arrangements. The study will demonstrate the value of the Foucauldian notion of “governmentality” into the examination of IT outsourcing relationships. Using this theoretical lens our study will attempt to show how the contract and the apparatus of governance it entail...

Nowadays, Offshore Information Systems (IS) Outsourcing is developing tremendously, despite glutting with unsuccessful and disappointing projects. In order to implement offshore IS outsourcing projects successfully, it requires all the parties involved to not only attempt to cross the boundaries of different countries or organizations, but also confront the consequent challenges brought by inte...

Understanding the formation of commitment in service-oriented outsourcing such as SaaS is important. We draw on the relational view to examine how client-provider collaboration and a client’s outsourcing management capability, that have hitherto been considered independently, can be combined to improve commitment. Empirical results from 169 firms supported most of our hypotheses. The results sh...