The innovation systems approach is almost a quarter of a century old, if we start counting from Chris Freeman’s seminal book on the Japanese national innovation system (NSI) (Freeman, 1987). With the publication of the reader edited by Dosi et al. (1988), incorporating the chapters by Freeman, Lundvall, and Nelson, the approach gained theoretical ground even if two slightly different perspectiv...

Technological innovation became one of the biggest sources of competitiveness in major sub-sectors of services. In what concerns health care services business, evidences are much more diffused, because the ownership of the business could influence the objectives in terms of competitiveness, costs and service quality. Additionally, the concept of technological innovation is very wide, if we cons...

Innovation has been a topic of considerable interest to researchers and practitioners. Particularly, the networks within which firms operate and their properties (e.g., structural holes) are suggested to affect firms’ innovation performance. One stream of research finds that structural holes are conducive to firms’ innovation because of the heterogeneous information about alternatives that firm...

Notions of open innovation, and increasing empirical evidence, suggest the importance of boundary spanning links to firms’ innovation; while discussion of absorptive capacity has stressed the complementary importance of firms’ internal capabilities. Something of a gap exists, however, in our understanding of the specific pathways through which knowledge from different sources, enabled by aspect...

Advances in technology and digitalisation have changed the ways services are created and offered to users. Successful new innovative services and service value co-creation are done in collaboration with organisations and actors in contexts such as business ecosystems. The research relating to service design and open innovation in business ecosystems is cross-disciplinary, and relevant knowledge...

This paper introduces an alternative approach to innovation: Emergent Innovation. As opposed to radical innovation Emergent Innovation finds a balance and integrates the demand both for radically new knowledge and at the same time for an organic development from within the organization. From a knowledge management perspective one can boil down this problem to the question of how to cope with th...

Strategic management establishes an operational link between the enterprise's overall strategy and more specific aspects of management, such as human resources management (HRM). In a way, the strategic vision is an extension of the systemic vision, which included various elements but did not integrate them from the outset into the enterprise's overall strategy nor establish an operational link ...

BACKGROUND Service delivery innovation is at the heart of efforts to combat the growing burden of chronic disease and escalating healthcare expenditure. Small-scale, locally-led service delivery innovation is a valuable source of learning about the complexities of change and the actions of local change agents. This exploratory qualitative study captures the perspectives of clinicians and manage...

Previous studies have found that market orientation significantly predicts economic performance. The present study attempts to provide a necessarily partial model for how this impact takes place using innovation degree, innovation performance and customer loyalty as intermediate variables. The study targets the insurance industry in the European Union. Our sample accounted for 22% of the compan...

Professor J S Metcalfe, University of Manchester Mr Andrew James, University of Manchester Dr Andrew McMeekin, University of Manchester The principal aim of this project was to understand the nature of the apparently uneven growth of innovation and practice in medicine by comparing and contrasting developments in two areas (cardiology and ophthalmology) and across two medical systems (the UK an...