Improving the patient experience—or the patientcenteredness of care—is a key focus of health care organizations. With a shift to reimbursement models that reward higher patient experience scores, increased competition for market share, and cost constraints emphasizing the importance of patient loyalty, many health care organizations consider optimizing the patient experience to be a key strateg...

Systematic operational quality improvement strategies within the NHS are hard to find, although there are numerous published reports of sporadic departmental models and methods resulting in improvements in clinical care. We describe the experience of devising a tool to provide large data collection of patient care experiences by using medical students to shadow patient journeys. This combines p...

BACKGROUND Patient experience surveys are increasingly important in the measurement of, and attempts to improve, health-care quality. To date, little research has focused upon doctors' attitudes to surveys which give them personalized feedback. AIM This paper explores doctors' perceptions of patient experience surveys in primary and secondary care settings in order to deepen understandings of...

objectives: amblyopia is most common binocular vision anomalies. to comprise is decrease of visual acuity witch doesn't remove by optical correction. nowadays because of the psychosocial problem with amblyopia, is a functional disability. awareness of parents of children with amblyopic life experience, when facing with curing system can provide effective for promotion of self-assessment, t...

BACKGROUND Hospital staff are interested in information on patient satisfaction and patient experience that can help them improve quality of care. Staff perceptions of quality of care have been identified as useful proxies when patient data are not available. This study explores the organizational factors and staff attitudes that influence staff perceptions of the quality of the care they provi...

Patient care experience surveys evaluate the degree to which care is patient-centered. This article reviews the literature on the association between patient experiences and other measures of health care quality. Research indicates that better patient care experiences are associated with higher levels of adherence to recommended prevention and treatment processes, better clinical outcomes, bett...

normal 0 false false false en-us x-none ar-sa microsoftinternetexplorer4 crisis in family members of patients in intensive care unit following hospitalization make new needs for them. if these needs unmet, they will experience many stress and anxiety and their ability in coping would be decreased. this was a review article study. scientific database were searched and surveyed for collecting pap...

The amount of data available to health-care institutions regarding the patient care experience has grown tremendously. Purposeful approaches to condensing, interpreting, and disseminating these data are becoming necessary to further understand how clinical and operational constructs relate to patient satisfaction with their care, identify areas for improvement, and accurately measure the impact...

Contemporary healthcare has placed intensified focus on the patient experience. Ultimately the patient experience is influenced by relationships with healthcare providers. In order to make a positive impact on patient outcomes and quality of care, the patient experience must be positive. Interprofessional collaboration is recognized as a key aspect of a culture that fosters patient-centered car...

BACKGROUND Patient experience is a key feature of quality improvement in modern health-care delivery. Measuring patient experience is one of several tools used to assess and monitor the quality of health services. This study aims to develop a tool for assessing patient experience with inpatient care in public hospitals in Hong Kong. METHODS Based on the General Inpatient Questionnaire (GIQ) f...