M any health care organizations, including government and private agencies, have em braced the goal of providing patientand family-centered care. The thrust of this model of care is to involve patients and families in their own health care decisions and treatments. The Institute of Medicine (2001) recognized the value of this model in identifying patient-centered care as one of six points for h...

With the emerging trend of patient family-centered care in health care, it is essential that physicians be exposed to patient and family perspectives of care during medical education and training. Grand Rounds provides an ideal format for physicians to learn about patient family-centered care. At Brigham and Women's Hospital, we sought to bring the voice of the patient to Patient Family-Centere...

The purpose of this article was to analyze the concept development of apology in the context of errors in health care, the administrative response, policy and format/process of the subsequent apology. Using pragmatic utility and a systematic review of the literature, 29 articles and one book provided attributes involved in apologizing. Analytic questions were developed to guide the data synthes...