Department of Management & Marketing King Fahd University of Petroleum & Minerals Dhahran 31261, Saudi Arabia Abstract. Existing streams of literature are integrated to propose a conceptual framework that highlights the antecedents of relationship marketing on customer loyalty and its outcomes. The framework aims to provide insights into the underpinnings of relationship marketing. The proposed...

Anesthesiologists perform a broad spectrum of tasks. However, in many countries, there is no legal basis for personnel staffing of physicians in anesthesia. Also, the German diagnosis related groups system for refunding does not deliver such a basis. Thus, in 2006 a new calculation base for the personnel requirement that included an Excel calculation sheet was introduced by the German Board of ...

Practitioners who work with information technology (IT) are reported to be experiencing rising levels of worked related stress. The origins of the stress coming from increasing demands from system users, advances in technology, and the growing use of information and communication technologies to improve the efficiency and effectiveness of intra and inter-organizational business activities. Whil...

This work presents a usability evaluation performed during the field-test of a speech based data-entry system. The application domain is the data-entry of personnel absence records from a huge historical paper archive. The system was tested by 12 employees of the personnel office of a public administration. The evaluation, based on the well known usability engineering paradigm, analyzed five hu...

This paper introduces a global constraint encapsulating a regular constraint together with several cumulative costs. It is motivated in the context of personnel scheduling problems, where a schedule meets patterns and occurrence requirements which are intricately bound. The optimization problem underlying the multicost-regular constraint is NP-hard but it admits an efficient Lagrangian relaxati...

This study compares the efficiency of two methods of recruitment into a randomised controlled trial examining the cost-effectiveness of water therapy for elderly people with lower limb osteoarthritis. The direct cost of recruiting patients via general practice was 27.66 Pounds per patient (1.1 personnel hours/patient). The cost per recruited patient from a local newspaper article was 2.72 Pound...

This paper focuses on the current situation of hospital fabric cleaning and transportation system, uses more advanced RFID technology to optimize improve some processes, so as efficiency, reduce loss costs, clarify responsibilities all parties, information management level, contact between personnel fabrics, personnel, risks.