This study was conducted in 2016 with the aim of studying the mediating role of quality services in the relationship between state marketing and customer satisfaction. The population of this study includes all staff and customers of Melli Bank of Shiraz; that among these, 150 people were selected by simple random sampling method. Reliability was confirmed by Cronbach's alpha and composite relia...

considering the importance of quality services, the study attempted to analyze the quality of municipal services strategy in yazd. the population of this study, including all client of the area three municipality .of yazd city from this population, 111 clients were selected to answer the questionnaire. content validity of the questionnaire was confirmed by experts point of views and the reliabi...

tourism, combined with the phrase medical, seems to be a new form of tourism which has gained huge popularity in recent decades. though, a number of literatures available with regard to the tourism industry and the competitiveness of the destination, however, the major aspects which determine the satisfaction of medical tourists are hardly focused specifically on malaysia. there is a lack of em...

in this paper the design and implementation of fault tolerable architecture for scientific workflow engines is presented. the engines are assumed to be implemented as composite web services. current architectures for workflow engines do not make any considerations for substituting faulty web services with correct ones at run time. the difficulty is to rollback the execution state of the workflo...

Introduction. Shiraz university of medical sciences presents surgical facilities in two services, the morning and the afternoon services. In this study,the number and type of ENT operations performed in these two services during a 12 months period in Khalili Hospital were compared to find out the differences between the operations performed in these services and the role they have in the edu...

Nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. The attempts of organizations in this situation are witnesses to this matter. In the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. One of...

Competition in the electric service industry is highlighting the importance of a number of issues affecting the nature and quality of customer service. The quality of service(s) provided to electricity customers may be enhanced by competition, if doing so offers service suppliers a competitive advantage. On the other hand, service quality offered to some consumers could decline if utilities foc...

the increasing growth and development of communications technology has created a major change indifferent aspects of human life and organizational performance. new technologies have changed function and attitudes of individuals and organizations and have become an important aspect in creating new jobs and innovation in organizations. development of new phenomena such as electronic business, ele...

ieee 802.11e standard is proposed to support quality of service (qos) in wireless local area networks (wlans). the distributed access method of 802.11e, enhanced distributed channel access (edca), prioritizes traffic generated by delay-sensitive applications by increasing probability to access medium for this type of traffic. edca resets the contention window (cw) of mobile stations to a minimu...

increasing the popularity of sip based services (voip, iptv, ims infrastructure) lead to concerns about its ‎security. the main signaling protocol of next generation networks and voip systems is session initiation protocol ‎‎(sip). inherent vulnerabilities of sip, misconfiguration of its related components and also its implementation ‎deficiencies cause some security concerns in sip based infra...