This paper attempts to compare the classification of quality attributes using Kano’s method and the service gaps method proposed by Kong and Muthusamy (2011). Expectation and perception data from 80 articles were systematically reviewed. Only two articles with classification of quality attributes by Kano’s method were identified. Four service quality factors were apparent from this study, and e...

Green software development is a relatively new research area within green IT. Software development industry has started getting pressure from regulators to consider green software development. As a result, green attributes of software products are gaining importance as quality attributes. In this study, we evaluate environmental sustainability and software quality criteria using a well-known mu...

Software variability has received research attention. However, only a few studies address the issue of quality attribute variability within software product families. This paper describes the ongoing research on quality attribute variability within a software product family architecture. We motivate the research topic by identifying three different situations in which quality attributes may var...

. In order to improve the quality of service co-production, both academics and managers have pointed out the pivotal role of Front line Employees (FLEs) in improving the service experience. However, few studies have simultaneously examined the quality perceptions of each group. Do FLEs perceive service quality in the same way as their customers? If this is the case, service quality itself will ...

Why has there been so little progress in the quantitative evaluation of those quality attributes concerned with software design? This paper seeks to provide an answer by arguing that progress is dependent on the adoption of a programme of cumulative empirical research. Such a programme consists of original empirical research, independent replication to investigate and verify original results, a...

This paper describes the status and technical progress of the INCITS W1.1 Text and Line Quality ad hoc team. The team has defined the scope of the work and developed several perceptual sub-attributes which comprise the Text Quality and Line Quality attributes, together with preliminary drafts of test patterns suitable for their quantification.

Component-based software development is becoming more generalized, representing a considerable market for the software industry. The perspective of reduced development costs and shorter life cycles acts as a motivation for this expansion. However, several technical issues remain unsolved before software component’s industry reaches the maturity exhibited by other component industries. Problems ...

Over the past 15 years there has been increasing recognition that careful attention to the design of a system’s software architecture is critical to satisfying its requirements for quality attributes such as performance, security, and dependability. As a consequence, during this period the field of software architecture has matured significantly. However, current practices of software architect...

According to IEEE, software quality is the degree to which software possesses a desired combination of attributes. Quality attributes have been of interest to the software community since 1970 and in the past few years this interest has increase. However, still is not clear how product quality should apply in the development process. The need to know what quality characteristics influence a spe...