background: students' view is an important factor in assessing the quality of universities. servqual pattern is regarded as the most prominent for services quality measurement. this study aimed to review systematically studies that investigated the quality of educational services. methods: a systematic review and meta-analysis of studies evaluating students’ viewpoint about quality of education...

this research has studied and ranked the service quality and its relation with customers' satisfaction in a bank in iran. in the theoretical principles section, the concepts and denitions related to services, satisfaction, banking and research background have been studied. the statistical community of the study was all the bank customers that have referred to the bankand have had interest...

introduction: nowadays, organizations perform segmentation of their customers in order to maximize profits and minimize costs. however, in addition to segmentation, an optimal combination of the customers, i.e. the number of the customers or their percentage, is required to be specified in order to invest on development of products and services. in this study, by maximizing the customers’ satis...

background: measurement of patients’ satisfaction as a reliable indicator of quality of hospital service shows the ability of care providers to meet patients' expectations. this study was conducted to assess patients’ satisfaction in hospital services. methods:  this cross-sectional study was carried out at the zanjan university of medical sciences in 2013 -2014. a total of 486 were select...

Introduction: Students and university community are social and humanresources of the country. The students’ viewpoints about the quality ofeducational services can be considered as a basis for planning quality promotion and improving organizational performance. This study was conducted to determine the quality gap in educational services d by the students of Health and Nutrition School of Shira...