Reflection is a well-known mechanism to learn from experience. Often, it has been investigated from an educational viewpoint or as a formalised procedure such as in project debriefings. Based on an analysis of three case studies, we show that collaborative reflection is much more embedded in daily work and that it supports collaborative, bottom-up redesign of work. We found that processes of wo...

The redesign of business processes has become the key challenge for many healthcare organizations. This paper argues that current main research streams fail to assist healthcare practitioners in facing this challenge. More specifically, the main research streams fail to support practitioners in developing process alternatives that drastically outperform the performance of current processes in t...

Supply chain redesign involves decisions regarding the timing, amount and location attributes of the investment and disinvestment in facilities, production, purchase of raw materials, sale of products, loans and bonds for raising capital, signing of contracts for material purchase and sales, such that the profit is maximized. In this work, we use genetic algorithm to obtain the supply chain red...

This paper describes the objectives, the methodology, and the progress made in the project entitled "Product Redesign for Performance, Manufacture and Assembly'*. Redesign is the process of modifying or changing an existing design with the objective of improving one or more of its aspects. The aspects of an engineering design which concern us are performance, manufacture and assembly. The objec...

Although extensive literature on BPR is available, there is still a lack of concrete guidance on actually changing processes for the better. In this paper we propose and detail out an evolutionary approach towards business process redesign. We describe the steps to derive a better performing redesign using the existing process model as input. The redesign steps are: 1) computing process measure...

Many types of models have been proposed for supporting organizational work. In this paper, we consider models that are used for supporting the redesign of organizational work. These models are used to help discover opportunities for improvements in organizations, introducing information technologies where appropriate. To support the redesign of organizational work, models are needed for describ...