The effective governance of organizational capabilities in the areas of Service Management and Service-oriented Architectures (SOA) has been broadly recognized as an essential success factor for service-oriented enterprises. Organizations that target the adoption of an adequate Service Governance approach face the difficulty of selecting from a variety of related frameworks with differing scope...

The Communication Sector is one of the areas which, over the past several years, evolved most significantly and caused revolutions in both system-wide and system-use aspects. These revolutions have resulted in many communication networks being set up without adequate consideration of the risks involved. The existing RM (Risk Management) concepts are high level, and must be adapted to cope with ...

This paper presents a semi-automated method for evaluating SOAs called SOAQE, correcting defects observed so far with existing methods such as lacks of pertinence and accuracy for evaluation results. SOAQE takes as a starting point the McCall model, describing software quality, which led to an international standard for the evaluation of software quality (ISO/IEC 9126-1, 2001). This model is or...

The maturity model provided by the COBIT Management Guidelines for the 34 COBIT IT processes is becoming an increasingly popular tool to manage the timeless issue of balancing risk and control in a cost-effective manner. Control Objectives for Information and related Technology (COBIT) is published by the IT Governance Institute (ITGI) and Information Systems Audit and Control Foundation (ISACF...

This article presents a novel method and development paradigm that proposes a general template for an enterprise information structure and allows for the automatic generation and modification of enterprise workflows. This dynamically integrated workflow development approach utilises a conceptual ontology of domain processes and tasks, enterprise charts, and enterprise entities. It also suggests...