There is a lack of attention from past studies on the role antecedents in private higher education Malaysia. Thus, this paper aim to examine roles reliable information and experience student’s perceived service quality satisfaction among undergraduate students universities A self-administered questionnaire was adopted collected 388 valid data 9 The SERVPERF instrument evaluate students. PLS-SEM...

Service quality in the tourism industry receives increasing attention in the literature and yet confusion still exists as to which measure offers the greatest validity. The two main research instruments are Importance Performance Analysis (IPA) and SERVQUAL. However, both measures have been questioned and research has introduced measures that multiply SERVQUAL by Importance, as well a measure o...

OBJECTIVE There is growing interest in integrating quality approaches to the management of public services. The aim of the present study was to develop a comprehensive evaluation of service quality in the animal shelter managed by the public health services of the city of Barcelona (Catalonia, Spain). METHODS An evaluation study with three components was performed. Trends in the shelter's act...

In recent years, sustainable environmental issues have attracted attention from all circles due to variation and the depletion of natural resources. Modern thinking about environment contains human environment, historical tradition, social life whole ecosystem. this research, design, development, construction system are assessed. regard, issues, venue administrators staff, tourists’ education, ...

The spread of Covid-19 led to changes in Higher Education services at Universitas Muria Kudus, where the learning system was carried out online. Servperf is a method for measuring performance performance-based service quality. This used this study, five dimensions quality, namely tangible, reliability, responsiveness, assurance, and empathy are as basis. literature review conducted obtain 15 in...