Telco operators and other players are searching for intelligent value-added services, i.e., communication applications that take advantage of the huge amount of user data available to the operators (location, contact lists, etc.) in order to adapt themselves to the preferences and context of each individual. However, the current networks of the operators lack the proper infrastructure to handle...

Bayesian Networks are probabilistic structured representations of domains which have been applied to monitoring and manipulating cause and effects for modelled systems as disparate as the weather, disease and mobile telecommunications networks. Although useful, Bayesian Networks are notoriously difficult to build accurately and efficiently which has somewhat limited their application to real wo...

Telecommunications industry has constantly enriched user communication experience by adding services in a service orientated approach. These services are supported by end-to-end design and integration of functions within the infrastructure. Convergence of mobile and fixed telephone systems, computer network (Internet) and broadcast infrastructure has motivated the telecommunications industry to...

Modern telecommunications systems are becoming increasingly complex, both in their internal construction and the degree of interconnectivity and interdependence between systems. This situation is exacerbated by regulatory demands for operator interworking and requirements for high quality delivery to the users. In this context, the crucial issue is that of the ability of systems to retain their...

The paper examines a systematic, team-based technique for improving concept formulation in the telecommunications services industry. Services are the largest and fastest growing segment in the telecommunications industry but innovation management for services is some years behind manufactured goods. The question to be answered in this paper is: can the “champions” technique be applied in a serv...