OBJECTIVE The objective of this study is to determine an indicator framework for addiction treatment centres based on the demands of stakeholders and in alignment with the European Foundation for Quality Management (EFQM) Excellence Model. SETTING The setting is the Jellinek Centre based in Amsterdam, the Netherlands, which serves as a prototype for an addiction treatment centre. METHOD Con...

This paper reports the development of a multiple attribute decision making (MADM) modelling framework and methodology for application to the scoring process against the criteria of the European Foundation for Quality Management (EFQM) Model for Excellence. The MADM model is based on the evidential reasoning approach with the focus of the initial development and application on the people managem...

introduction: human resources information management as one of the valuable and modern achievement is the biggest challenge that managers are faced with and there is a deep believe on application and practical execution of modern managerial approaches in human resource area such as european foundation for quality management (efqm) model can cause performance improvement and organizational effic...

Abstract Working capital management (WCM) plays an important role in a firm’s value, financial risk, and firm profitability. WCM requires continuous to maintain certain level of the numerous components working (WC). The main aim this study is estimate efficiency certified firms from European Foundation for Quality Management (EFQM) Excellence Model. also tests speed attain each target using ind...

background and purpose: as the leaders of educational organizations, universities use various models and approaches in evaluating their activities. however, excellence model for evaluation of educational services can demonstrate the distinction of this evaluation procedure. the aim of this study is to investigate the status of training quality of ophthalmologic residents in khatam-ol-anbia hosp...