This study extends the understanding of signaling in online shopping environments by evaluating website signal perceptions of online buyers. Drawing from signaling theory, this study proposes and empirically tests a model for conceptualizing the influence of website signal perceptions on perceived trust, perceived deception and purchase intentions. Experimental results support the assertions of...

Website quality has been given much attention as of late. In particular the factors that impact a consumer’s perception of website quality is of great interest. This paper takes a currently validated measure of business-toconsumer website quality (WebQualTM) and applies it to the Chinese Web users in order to study the crosscultural differences and similarities of US and Chinese customers.

This paper investigates the link between culture and website quality expectations. Website quality is measured through a recently developed instrument (WEBQUAL), while culture is measured through Hofstede’s cultural dimensions. The analysis reveals that two cultural dimensions (masculinity and long-term orientation) are associated with higher website quality expectations. The findings have impo...

The goal of the study is to analyze factors of website quality that could influence e-banking customer satisfaction in the Chinese commercial banking industry. Moreover, the paper also tries to explain the relationship between website quality and customer satisfaction, and to find some major variables for keeping high level e-banking customer satisfaction. The data demonstrated that website qua...

This study investigates website quality factors, their relative importance in selecting the most preferred website, and the relationship between website preference and financial performance. DeLone and McLean’s IS success model extended through applying an analytic hierarchy process is used. A field study with 156 online customers and 34 managers/designers of e-business companies was performed....

Since the implementation of Dipa Makassar University website, there has never been a measurement quality website so that success service is not yet known. This study was conducted to measure with aim knowing rate services seen from compatibility between perceptions and expectations students as users. WebQual Importance Performance Analysis (IPA) methods are used in this study. The results prove...