This paper presents a comparative study on the relationship between implementing total quality management (TQM) and organisational characteristics (size, type of industry, type of ownership, and degree of innovation) in a newly industrialised country in South East Asia. Vietnam has become the 150th member of the World Trade Organisation (WTO) since January 2007, and this is the first empirical ...

Total quality management (TQM) has been widely and successfully implemented and is considered as a strategic and operational tool to gain competitive edge through increased performance and customer satisfaction. However, developing countries, especially Pakistan is still lagging behind to adopt TQM as a strategic tool to optimize its performance. Public health care in Pakistan is one of the mos...

Purpose – The main purpose of this study is to explore the relationship between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation. Design/methodology/approach – Structured questionnaires were distributed to managers of 175 service organisations in the northern region of Malaysia; 101 were returned. Findings – Th...

a r t i c l e i n f o Keywords: Total quality management Performance Institutional theory Systemic approach This study explores the relationship between total quality management (TQM) and firm performance taking TQM as an internally consistent system of practices. The study tests the link between the two variables using the universal approach, analyzes whether the most competitive firms are tho...

The role of total quality management in raising the service quality of public health laboratories in developing countries Mallapaty, Gabriele In 1998, the World Health Organisation (WHO) renewed its appeal to support the Health for All strategy in less developed countries. This underlines the realisation, that two decades after the Alma-Ata declaration, the implementation of Primary Health Care...

For decades now Total Quality Management (TQM) has been a dominant management concept for improving competitiveness and financial results. In recent years, however, TQM seems to have lost some of its nimbus with other concepts and approaches such as Lean Enterprise and Six Sigma launched and increasingly in vogue. The aim of this paper is to look at TQM and Six Sigma, their backgrounds, definit...