This study utilized critical incidents and open-ended surveys to develop a focused information technology (IT) user satisfaction survey for use in academia. The resulting Likert-type scale survey was administered to 122 individuals enrolled in three different MBA programs – traditional, distance-learning, and executive – at a large university. Hypothesis testing employed ANOVA and SEM. The resu...

Advances in new information technology and the drastic growth of the Internet over the past decade have considerably changed the end-user computing environment. Therefore, it is appropriate to review the measures of user satisfaction with information systems technology, especially in a web-based environment, which accounts for a major component of the end-user computing environment. The objecti...

This paper is to examine critical factors; content, accuracy, format, ease of use, timeliness, satisfaction with system speed and system reliability in End-User Computing Satisfaction (EUCS) that influence most end-users’ satisfaction. The research was conducted using a set of questionnaire consist of seven factors; content, accuracy, format, ease of use, timeliness, satisfaction with system sp...

introduction: hospital information systems (hiss) are computerized systems used as electronic tools for managing patient information. usability is necessity for the success and acceptability of hiss and can enhance the quality of provided care. this study aimed to evaluate the usability of hiss in hospitals affiliated with mashhad university of medical sciences (iran). methods: this descriptive...

The most recent concepts on software quality take into account the factors of product quality, process quality and the satisfaction level of users. Therefore, when putting forth a plan for improving a software product, special attention should be paid as to incorporate the level of users’ satisfaction into the development premises. On this latter respect, well-designed surveys have proven to be...

This paper describes a framework for improving recognition performance and user experience in large scale alphanumeric listings commonly used in conversational speech applications for enterprise. The performance of these speech recognition grammars is severely impacted due to the poor recognition of alphabets. We propose a new approach based on augmenting performance through redundant semantic ...

Measurement of the value of computing in very small businesses has been largely ignored in the MIS literature. This article develops a comprehensive model for examining the satisfaction of small business users with information technology (SBUSIT). It is argued that current models are not applicable as they are targeted primarily towards either the traditional data processing or end-user computi...

This paper addresses the topic of Fair QoE measurements in networking. The research of new solutions in networking is oriented to improve the user experience. Any application or service can be improved and the deployment of new solutions is mandatory to get the user satisfaction. However, different solutions exist; thus, it is necessary to select the most suitable ones. Nevertheless, this selec...

Project management practices are designed to help achieving a desired project outcome. However, their effect on project team members and their environment has rarely been investigated. Considering that a project team is essentially a small organization within an organization, good management practices, effective communication and collaborative relationships are critical for project success and ...