Analyzing Resource Behavior Using Process Mining p. 69 Mobile Workforce Scheduling Problem with Multitask-Processes p. 81 Understanding Spaghetti Models with Sequence Clustering for ProM p. 92 Flexible Multi-dimensional Visualization of Process Enactment Data p. 104 Autonomous Optimization of Business Processes p. 116 Activity Mining by Global Trace Segmentation p. 128 A Formal Model for Proces...

As we move from a standards approach to patient care to one based on quality and outcomes, so the need to identify and reassess processes and practices in patient care, is critical. Healthcare organisations need to look at re-evaluating and redesigning staffing and scheduling of the workforce, with a focus on what the evidence now tells us provides the safest practices to support positive outco...

Today, workforce scheduling programs are being implemented in many production and service centers. These sectors can provide better quality products and/or services to their customers, taking into account employees’ desires and preferences in order to increase sector productivity. In this study, an employee shift scheduling problem in the service sector is discussed. In the problem, the aim is ...

This paper describes the optimization of maintenance workforce scheduling at Afam power station in Nigeria. The objective is to determine the optimum schedule to satisfy growing maintenance labour requirements with minimum cost and highest efficiency. Three alternative maintenance workforce schedules are compared. The first alternative is to continue with the traditional five-day workweek sched...