This research aims to analyze the effect of Self-Service Technology on customer satisfaction digital service users at Indonesia Islamic Bank especially BSI KCP Kisaran. Kisaran consists Automatic Teller Machine (ATM), internet banking, and mobile banking. also how is influence these three SST facilities simultaneously satisfaction. uses a quantitative approach with multiple linear regression an...

The link between Financial inclusion (FIN ) and digital finance(DF) is the primary subject of this research. Digital finance inclusive financial though have been adjudged to be related; there are quite a plethora issues that still unclear concerning nature type their relationship. Why they related at what point related? Short or long-run relationship? To clarify these issues, study applied Auto...

This paper describes two research projects that study typical Situated Action tasks using traditional cognitive science methodologies. The two tasks are decision making in a complex production environment and interaction with an Automated Teller Machine (ATM). Both tasks require that the decision maker and the user search for knowledge in the environment in order to execute their tasks. The goa...

1 Department of Electrical Engineering, Ahar Branch, Islamic Azad University, Ahar, Iran [email protected] 2 Department of Electrical Engineering, Ahar Branch, Islamic Azad University, Ahar, Iran [email protected] ABSTRACT In this paper the real time operation of an automatic teller machine (ATM) is analyzed using a Timed Petri Net (TPN) model. In the modeling, the probabili...

Technological developments make the world borderless. The development of information and communication technology has touched banking sector. Based on operational system, types banks can be divided into conventional Islamic banks. This study aims to explain digitalization bank products in Indonesia. method used this research is normative legal research. As one efforts increase capability, more ...

Market share determines the position of revenue and public utilization Sharia bank. This research aims to examine internal external determinant factors Indonesia banking market share. The secondary data were obtained from Financial Services Authority (OJK) Bank (BI). Autoregressive Distributive Lag (ARDL) was used explore short long periods influence variables, including total offices, customers, ...

Since the past few years, the banking sector has seen a considerable application of diverse technologies for its daily operations. The most significant of such technologies has been the introduction of Automated Teller Machines (ATMs). A typical ATM is shown in Figure 1. Initially, ATMs were used only for dispensing cash, but now offer round-the-clock services for a diverse number of operations...