The aim of this paper is to emphasize the importance of knowledge based economy, in this time characterized by fast changes and sometimes radical changes, it is impossible to resist without adapting, both people and the organizations too. The matter of the paper develops knowledge based economy concept: elements, definitions of the knowledge based economy, stages and the main knowledge codifica...

Pekka Malo Department of Information and Service Economy, Aalto University School of Business P.O. Box 21210, FI-00076 AALTO, FINLAND Corresponding author, e-mail:[email protected] tel:+358 40 353 8071, fax: +358 9 431 38535 Ankur Sinha Department of Information and Service Economy, Aalto University School of Business P.O. Box 21210, FI-00076 AALTO, FINLAND e-mail: [email protected] tel:+3...

Decision makers in business industries have seen the change from the old economy to a new economy. The old economy is goods-centred, transaction-based in nature, focused on customer attraction, and product-based thinking whereas the new economy is service-centred, subscription-based in its nature, focused on customer retention, and customer-based thinking. The firm of today has to evaluate its ...

The growing importance of the service sector in almost every economy in the world has created a significant amount of interest in service operations. In practice, many service sectors have sought and made use of various enhancement programs to improve their operations and performance in an attempt to hold competitive success. As most researchers recognize, service operations link with customers...

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