As long-term care (LTC) expenditures have risen, policymakers have sought ways to control costs while maintaining consumer satisfaction. Concurrently, there is increasing interest within the aging and disability communities in consumer-directed care. The Cash and Counseling Demonstration and Evaluation (CCDE) seeks to increase consumer direction and control costs by offering a cash allowance an...

complete and non-defecting delivery of construction is one of the important obligations of construction contracts. however, unlike in most of the consuming products, the troubleshooting of construction needs passages of time, since hidden defects appear through time and usages of consumer. although after the delivery of construction the claim of consumer is not admissible, in hidden defects it ...

In this study, web-based consumer decision support system (WCDSS) is conceptualized, and its functionalities are examined against the stages of the online purchasing process. We propose that the WCDSS positively moderates the relationship between online transaction system and consumers purchasing decisions in terms of perceived information quality, decision time, consumer satisfaction, and inte...

Value is central to any marketing exchange. Success in marketing is dependent upon the perception of value or the perceived value that a consumer derives from consumption. It is a ratio between what a consumer perceives he gives up in lieu of what he gets. The perception of value is likely to have an influence on satisfaction, which in turn is expected to influence loyalty. Accordingly, it can ...

In this paper, we examined Web-based information systems (WIS) success and focused on User Satisfaction in the context of a consumer purchasing decision. The results indicate strong support for the research model consisting of three fundamental User Satisfaction components: Task Support Satisfaction (TSS), Decision Support Satisfaction (DSS), and Interface Satisfaction. The model explains appro...

The use of internet as an interactive marketing media has captured much attention from managers in their quest for a better relationship with online customers. The belief that serving existing customers are more profitable than acquiring new ones, entailing relationship building effort no longer a choice, but a necessity. This study attempted to uncover the measures of E-CRM program and determi...

Trust and satisfaction are essential ingredients for successful business relationships in business-toconsumer electronic commerce. Yet there is little research on trust and satisfaction in e-commerce that takes a longitudinal approach. Drawing on three primary bodies of literature, the theory of reasoned action, the extended valence framework, and expectation-confirmation theory, this study syn...

Despite the wide variety of health care systems in industrialized democracies, a universal paradigm for financing, organization, and macromanagement has been emerging through reforms of the past decade. The policies within this paradigm attempt to promote equity, social efficiency, and consumer satisfaction by combining the advantages of public finance principles--universal access and control o...