Total quality management (TQM) is a philosophy and a system for continuously improving the services and products offered to customers through ongoing refinements in response to continuous feedback. With regards to higher education, quality education needs to be emphasized in ensuring progressive intellectual capacity building. Both quality assurance and management are critical in ensuring that ...

The prevalent approach to analysis of information security is typically event-centric and ad-hoc based primarily on risk management principles. However, we believe that scholars and practitioners in the information security field can benefit significantly from the experiences and principles of quality management, where process orientation dominates and continuous improvement is the essence. Thi...

The growing competitions among companies intensified by the rapid changes in business environments are forcing them to adopt a new managerial paradigm. The traditional production-oriented management focusing on higher productivity has transformed into the customer-oriented management aiming at achieving customer satisfaction. Under these circumstances, quality management is one of the critical ...

the purpose of this study is to investigate leadership behavior style that will result to success organizational improvement and effective management through implementing strategic initiatives in leadership behavior. there are few leadership studies in iranian private higher education institutions which examined transformational leadership behavior. data for study were collected using the malco...

This paper describes the 3-year experience of managing 2 hospital-based dental clinics registered to ISO 9002:1994; it also examines the revision of previous quality management standards in 2 separate institutions to prepare for registration under the new ISO 9001:2000 standard. Daily equipment and process checks, combined with internal audits, were the backbone of the quality system at both lo...

Patient (or person) master index (PMI) data quality activities in public, acute healthcare facilities in the state of Victoria, Australia were evaluated in terms of health information management-information technology best practice including data standards and practice guidelines. The findings indicate that, whilst data quality and linkage activities are undertaken, many are limited in scope or...

If organizations wish to achieve continuous quality improvement they need to use appropriate selection of quality tools and techniques. In this paper a review of possibilities of the systematic use of seven basic quality tools (7QC tools) is presented. It is shown that 7QC tools can be used in all process phases, from the beginning of a product development up to management of a production proce...

leaf yellowing is a major problem in postharvest of alstroemeria cut flowers. for delaying of leaf yellowing and increasing flower quality a completely randomized factorial design was carried out on the alstroemeria cut flowers (‘fuji’ cultivar). in this research ethanol (0, 2, 4, 6%), ga3 (0, 50, 100, 150 mg/litre) in two methods (pulse and continuous) were investigated on the flower vese life...

abstract background: despite the scientific and medical advances for management of complicated health issues, the current maternity care setting has increased risks for healthy women and their babies. the aim of this study was to conduct an overview of published systematic reviews on the interventions used most commonly for management of normal labor and delivery in the first stage of labor. ma...