We model a system which consists of a stream of customers processed through three steps by two resources. The first resource, an investigator, handles the first step, in which she collects information from the customer and decides what work will be done in the second step by the second resource, the back office. In the third step the investigator returns to the customer armed with the additiona...

This study aims to examine the direct effect of corporate rebranding decision (CRD) on customer satisfaction directly and through awareness perceived value. Next, role value in mediating satisfaction. The grand theory used support this research is relationship marketing (RM). applied theories are Corporate Rebranding Decision, Awareness rebranding, Perceived Customer Value Satisfaction. explana...

This article critically appraises business model challenges in implementing remote management functionalities. Remote management is believed to create new service opportunities and foster convergence between previously dissociated islands of end user devices. Conflicting business logics from disparate industries, however, run counter to this attempt at centralization. We introduce a generic bus...

Despite their efforts to choose the best of all available solutions, maximizers seem to be more inclined than satisficers to regret their choices and to experience post-decisional dissonance. Maximizers may therefore be expected to change their decisions more frequently and hence exhibit lower customer loyalty to providers of products and services compared to satisficers. Findings from the stud...

We examined the relationship between information technology (IT) and organizational performance in the U.S. life/health insurance industry by applying and testing Galbraith's information processing theory and strategic contingency theory. Rather than focusing on resource allocations in IT, we instead examined the manner in which IT is deployed in organizations through information processing des...

In economics, discrete choice problems involve choices between two or more discrete alternatives, such as entering or not entering the labor market, or choosing between modes of transport. Such choices contrast with standard consumption models in which the quantity of each good consumed is assumed to be a continuous variable. In the continuous case, calculus methods (e.g. first-order conditions...

Bandung is a developing city. Focus on Areas of Service Effectiveness Analysis and Operational Policies Trans Metro (TMB) City Using the Customer Satisfaction Index (CSI) Fishbein Methods. one transportation options in city Bandung. However, along with advances technology, many choices this cause congestion because it dominated by private vehicles, lack application orientation to use public Thi...

In this paper, we study the effectiveness of incentives on delivery service time slot choices. particular, focus use green labels that specify slots as environmentally friendly and intrinsically motivate customers to choose a specific in lieu price based extrinsic motivation. We argue is important since labels' intrinsic nature affects customer choice fundamentally different ways than incentive...

It has been observed that in many cases, when we present a user with three selections od different price (and, correspondingly, different quality), then the user selects the middle selection. This empirical fact – known as a compromise effect – seems to contradicts common sense. Indeed, when a rational decision-maker selects one of the two alternatives, and then we add an additional option, the...

The Analytical Hierarchy Process (AHP) was used to characterize the bridge material selection decisions of highway officials across the United States. Understanding product choices by utilizing the AHP allowed us to develop strategies for increasing the use of timber in bridge construction. State Department of Transportation engineers, private consulting engineers, and local highway officials w...