The financial industry is in midst of a global transformation. Drivers for this are changes in customer behaviour, disruptive power of information technology and changes in the industry structure itself. These developments have the potential to shift the financial industry towards a customer-oriented financial market infrastructure and force banks to become more customer-oriented. The research ...

This study is to investigate how government institutions extended customer-oriented idea throughout the whole organization by means of a service system design and management. Using COSES model (customer-oriented service-enhancement system), aided by in-depth interview, to categorize service strategies collected and study public sector institution customer-oriented serving people mindset and app...

The paper presents a reliability prediction model that predicts the reliability of the developing software using fuzzy inference system. The focus of the study is on the reliability prediction prior to the coding phase so that the developers use this information for optimally performing resource planning and quality assessment of the software under development. Requirements and object-oriented ...

This article studies the problem of sales-force compensation by considering the impact of sales-force behavior on a firm’s production and inventory system. The sales force’s compensation package affects how the salespeople are going to exert their effort, which in turn determines the sales pattern for the firm’s product and ultimately drives the performance of the firm’s production and inventor...

the purpose of this research was identifying factors affecting the development of processing and complementary industries of date palm in khouzestan province. the method of research was causal comparative. the population of this research was managers in processing and complementary industries of date palm products of khouzestan province (n=100). the return rate was 94% (n=94). by census method...

To ensure the operability and reliability of large scale Enterprise Resource Planning Systems (ERP) and enterprise services, a peak-load oriented hardware sizing is often used, which results in low average utilization. The evaluation of historical load data revealed that many applications show cyclical resource consumption. The identification of load patterns can be used for static as well as d...

Today's competitive and dynamic environment forces companies to be highly responsive and customer oriented to survive and be successful. Short cycle time operation enables a warehouse manager to be more responsive, flexible and competitive. For example, it more easily handles insertion of late arriving but high priority orders into picking operation. However, to operate in a short cycle environ...

objective: in this study, psychometric qualities of multidimensional perfectionism scale (mps) were evaluated. methods: persian version of perfectionism inventory was completed by 48 adults (24 females and 24 males). the sample was selected by cluster random sampling from sarcheshmeh adult inhabitants. reliability of the scale was assessed by calculating cronbach's alpha coefficient. then ...