Increasingly heterogeneous customer demands in software development have led to growing research into the effectiveness of customization projects. Despite the widespread assumption of a positive relationship between customer involvement and project success, there is limited empirical research on the mechanism that translates customer knowledge into project success and other positive customer ou...

Customer relationship management (CRM) typically involves tracking individual customer behavior over time, and using this knowledge to configure solutions precisely tailored to the customers’ and vendors’ needs. In the context of choice, this implies designing longitudinal models of choice over the breadth of the firm’s products and using them prescriptively to increase the revenues from custom...

With the advent of Internet technology, it is now feasible to provide effective and efficient help desk service over the global Internet to meet customers' requirements and satisfaction. In this research, we have designed and developed a Web-based intelligent help desk support environment, WebHotLine, to support the customer service centre of a large multinational corporation in the electronics...

A business incurs much higher charges when attempting to win new customers than to retain existing ones. As a result, much research has been invested into new ways of identifying those customers who have a high risk of churning. However customer retention efforts have also been costing organisations large amounts of resource. In response to these issues, the next generation of churn management ...

This paper presents an alternative approach for high spatial resolution vegetation productivity mapping at a regional scale, using a combination of Normalised Difference Vegetation Index (NDVI) imagery and widely distributed ground-based Above-ground Net Primary Production (ANPP) estimates. Our method searches through all available single-date NDVI imagery to identify the images which give the ...

The failure of many software systems are mainly due to the lack of the requirement engineering. Where software requirement play a very vital role in the field of software engineering. The main task of the requirement engineering are eliciting the requirements from the customer and to prioritize those requirements to make decisions in the software design. Prioritization of the software requireme...

The min-max Split Delivery Multi-Depot Vehicle Routing Problem with Minimum Service Time Requirement (min-max SDMDVRP-MSTR) is a variant of the Multi-Depot Vehicle Routing Problem. Each customer requires a specified amount of service time. The service time can be split among vehicles as long as each vehicle spends a minimum amount of service time at a customer. The objective is to minimize the ...

This paper presents the results of a research project about personalization of ECommerce applications run by SMEs. The project started with an empirical study about the current state of personalization in E-Commerce applications run by SMEs. The findings encouraged us to start the development of a project method for the development of standard personalization components in ERP systems. The meth...

A major cause of the failure of information technology system (ITS) projects is the problem of fully understanding customer requirements. In this paper we introduce the idea of a Knowledge Requirement System (KRS) as an approach to overcoming the customer requirements problem. This approach combines in a novel way techniques from operational research (OR) and soft systems methodology (SSM). In ...