Finding out, analyzing, documenting, and checking requirements are important activities in all development approaches, including agile development. This paper discusses problems concerned with the conduction of requirements engineering activities in agile software development processes and suggests some improvements to solve some challenges caused by agile requirements engineering practices in ...

This research aims to find out how far promotional mix strategies such as advertising, personal selling and sales promotion variables have been implemented in minimarkets / supermarkets Tegal City so increase the number of customers. The sample used this study was 231 respondents customers spread across several City. Respondents answered questionnaire questions distributed at closed-door that w...

The paper challenges the prevalent paradigm that differentiates between the management of a core competence and commodity processes. A case study is conducted to examine the strategic planning and management of a call center to illustrate that a commodity process, such as handling customers’ complaints and enquiries, can be transformed into a core competence, if a clear strategic intent is arti...

In hard disk drives (HDDs), head skew error among multiple heads is calibrated during manufacturing process, and will be implemented prior to head switching seeks. In operational environment, additional head skew deviation due to temperature drift may be observed, which could introduce heavy handling burden for feedback controller along with unacceptable noise to HDD customers. Therefore, a tho...

In the past few years, there has been an increasing awareness of the important role of requirements engineering (RE) in a project’s success, in both research and industry. Developing consistent requirements specifications that meet the customers’ needs, in traditional development, is likely to be infeasible. For one reason, customers do not usually have a clear picture of what they really want....

Customer relationship management (CRM) has gained lately widespread popularity in many industries. With the development of economy and society, customers are unsatisfied with the stereotyped products. As customers usually describe their demands in nature language, the demands are often conflicting with each other and are often imprecise. The paper studies the operation process of handling custo...

Managing support tickets in large, multi-product organizations is difficult. Failure to meet the expectations of customers can lead to the escalation of support tickets, which is costly for IBM in terms of customer relationships and resources spent addressing the escalation. Keeping the customer happy is an important task in requirements engineering, which often comes in the form of handling th...

This is a homogeneous multi-server FCFS queue with finite or infinite queueing capacity. The service time distribution at a server is generalised exponential. The arrival process is the superposition of K independent compound Poisson processes (CPPk ; k = 1, 2, . . . ,K) of (positive) customers and a CPP of negative customers. All the arrival and the service processes are jointly modulated by a...

What are the main elements of successful Key Account Management (KAM)? What is the nature of quality for the company and for the individual in business-to-business relationships? What kind of managerial practices are required at the company and individual level in Key Account Management? This paper focuses on these central aspects of KAM. It describes the main elements of KAM, which is a system...