A growing number of online service providers offer to store customers’ photos, email, file system backups, and other digital assets. Currently, customers cannot make informed decisions about the risk of losing data stored with any particular service provider, reducing their incentive to rely on these services. We argue that thirdparty auditing is important in creating an online serviceoriented ...

For technologies such as electronic commerce, mobile payments, internet and mobile banking etc. customers are concerned about security issues that arise as a result of adoption of these technologies. However, in practice, we find that customers forgo their considerations of risk in the technology, if the benefits of using the technology overpower the risks involved in using the technology. Unde...

This research studied the effect of 15 variables on the consumers' overall satisfaction and repurchase intention in Internet shopping malls. As the value of loyal customers is incomparably high in Electronic Commerce, winning customers’ loyalty is vital to success of shopping malls. In this study, a customer is defined as one who has purchased goods or services at least once from Internet shopp...

Current electricity tariffs for retail rarely provide incentives for intelligent demand response of flexible customers. Such customers could otherwise contribute to balancing supply and demand in future smart grids. This paper proposes an innovative risk-sharing tariff to incentivize intelligent customer behavior. A two-step parameterized payment scheme is proposed, consisting of a prepayment b...

A company's economic survivability depends on the trust customers have into the company and its offered solutions. Consequently a company tries to act as a trustworthiness business partner. A difficult task, when customers cannot check the outcome and quality of an offered solution. Especially for Product Service Systems (PSS), the service part represents such an intangible performance, which c...

Today’s insurance rates are often only a rough approximation of the actual risks they insure, categorizing insurance takers into coarse classes based on long-term demographic facts such as age or address. This not only negatively affects the care with which the insured good is treated, but also often implies a significant amount of cross-financing from low-risk customers to high-risk customer. ...

A method is presented for identifying an expected profitable set of customers, to offer them an additional insurance product, by estimating a customer specific latent risk profile, for the additional product, by using the customer specific available data for an existing insurance product of the specific customer. For the purpose, a multivariate credibility estimator is considered and we investi...

Identifying customers’ preferences is a challenging task with significant practical implications for online shopping. Current methods often put considerable burden on the customers through such methods as questioning, so the process could benefit from a more accurate and less intrusive estimation of how customers weight product attributes, particularly in the initial purchasing phase. Our goal ...

There is evidence that suppliers have private information about their customers’ credit risk. Yet, interest rates in trade credit markets are usually industry-not-firm specific. Why? If the demand for intermediate products is inelastic, suppliers should raise interest rates until they reach their customers’ outside option. By definition, this outside option cannot reflect information that is pr...

This study aims to identify perceptual barriers of Internet banking adoption among Malaysian retail banking customers. The perceptual barrier factors that analyzed were difficulty to operate, hassle to use, unreliable, perceived risk and high connection fees. This study employs a quantitative approach using questionnaire survey at selected banks in Malaysia. The results indicate that there are ...