Metrics for assessing online customer satisfaction (e-satisfaction) are essential in gauging the success and failure of e-commerce. The Internet business must determine and understand the values of its existing and potential customers. Hence, it’s important for researchers to develop and validate a diverse array of metrics to comprehensively capture the attitudes and feelings of online customer...

this study focuses on a review of “Expectancy Disconfirmation Theory” (EDT) as a famous theory in measuring customer’s satisfaction. In today’s competitive e-marketplace, e-businesses that determine an efficient strategic think behind their e-commerce activities involve designing a qualified website and presenting good quality of products and services will be more successful in attracting custo...

The study of e-consumer behavior is getting more attention in e-commerce related literature. Acknowledging the importance of e-commerce, this study aims to investigate the influence of e-service quality dimensions (efficiency, requirement fulfilment, accessibility, privacy and responsiveness) on customer satisfaction and customer loyalty as well as to understand the mediating effect of customer...

This study was conducted to determine the effect of a set of dimensions on e-School success in a cross-sectional study of NEPAD’s e-School pilot in Kenya. All of the six e-Schools participating in the NEPAD’s e-School pilot in Kenya were selected. The study used survey methodology. Students and teachers in those schools formed the study population. Purposive, proportionate and random sampling w...

The main goal of this study is to investigate the factors influencing customer decision support satisfaction with the e-commerce site, including e-WOM (electronic word of mouth) system interactivity and EQ (eQuality). We also identify the antecedents to e-WOM system interactivity and EQ, as well as the outcome of decision support satisfaction. Most leading e-commerce companies have developed th...

BACKGROUND The doctor-patient relationship has been eroded by many factors. Would e-mail enhance communication and address some of the barriers inherent to our medical practices? METHODS Of our study population, 4 physicians offered e-mail communication to participating patients and 4 did not. Both patients and physicians completed questionnaires regarding satisfaction, perceived quality, con...

The use of Internet as a mean of shopping goods and services is growing over the past decade. Businesses in the e-commerce sector realize that the key factors for success are not limited to the existence of a website and low prices but must also include high standards of e-quality. Research indicates that the attainment of customer satisfaction brings along plenty of benefits. Furthermore, trus...

abstract The main objective of this chapter is to present a comparative evaluation between two e-learning systems from the end user (learner) perspective. The evaluation instrument is based on a multiplatform e-learning systems framework and a modified version of the Questionnaire for User Interface Satisfaction (QUIS). First, the evaluation intends to compare the achievable level of overall th...

This paper describes new algorithms for processing quantitative and qualitative Temporal Constraint Satisfaction Problems (TCSP). In contrast to discrete Constraint Satisfaction Problems (CSP), enforcing path-consistency on quantitative TCSP is exponential, due to the fragmentation problem. Identifying the fragmentation problem allows us to design several e cient polynomial algorithms that are ...