a r t i c l e i n f o Keywords: Systems analysis and design Work system method Service responsibility table Unified modeling language This paper proposes using Service Responsibility Tables (SRTs) as a tool in analyzing e-service systems. First it discusses difficulties and deficiencies of using formal modeling languages such as UML in analyzing e-service systems. It proposes using SRTs as an i...

Many models for characterizing and evaluating e-services emphasise different levels of complexity and maturity of e-services. These frameworks takes as their starting point an organisational point of view on e-services where it seems that integration between different public authorities is the ultimate goal. An unresolved quest is however to judge and design e-services desired by the citizen. F...

The expeditious development of technology and internet has diverted company direction to retain customer e-satisfaction. Customer satisfaction is becoming an area of great interest for companies and customer satisfaction has a direct impact on the profitability of a company. With regard to customer satisfaction’s importance, we investigate the impact of service quality dimensions on customer sa...

The aim of this review paper is to bring into light a potential area i.e., web services supply chains for research by analyzing the existing state of art in this. It is observed from the review process that there seems to be much less work done in the area of web service supply chains as compared to e-commerce and product oriented service supply chains. The service quality assurance models, end...

E-services are diffusing rapidly in the developing economies. E-service quality plays an important role in determining the customers’ satisfaction and usage behaviour. Culture, in turn, has been found to influence customers’ perceptions of service quality. However, the current understanding of the influence of culture on e-service perceptions is limited. This study presents a review of prior e-...

this research studies the impact of e-banking service quality on customer satisfaction and commitment. the aim of study is applicable, and given the importance of topic, 384 customers of saderat bank branches in tehran province who experienced the use of bank electronic services selected by sampling and randomly. by the use of a questionnaire, the data are collected. for evaluating questionnair...

Integrated e-government in the European Union requires good conceptual and technological foundations. Aligned with the European e-government strategy, we present how infrastructure for national as well as cross-country egovernment services can be facilitated by the Semantic Web Services concepts and technologies. With respect to this infrastructure, we identify our key topics for our research.

Much has been written on the promise of Web service discovery and (semi-) automated composition. In this discussion, the value to practitioners of discovering and reusing existing service compositions, captured in workflows, is mostly ignored. We present the case for workflows and workflow discovery in science and develop one discovery solution. Through a survey with 21 scientists and developer...

In the past decades many e-government initiatives have been introduced. Currently, attention is shifting towards enhancing the effectiveness of these initiatives by improving service delivery through organizational transformation. This is called Transformational Government and is often regarded as the next step in the development of electronic government, in which unique cross-organizational pr...