The use of ICTs by developing countries is seen as a way in which these countries can achieve their development objectives. E-Commerce is seen to provide firms in developing countries, especially SMEs, with potential benefits. However, realizing such benefits is subject to overcoming obstacles that can face some organizations venturing into online business. This paper investigates the case of a...

Online retail sites vary in terms of payment processes that consumers encounter. Little is known about how different implementations of payment processes affect consumers. Through the lens of mental accounting research, we theorize and empirically find that implementation characteristics of usability, feedback, and rehearsal affect consumer recall of past expenses and future impulse purchase de...

In the Internet market, websites are the main interface between online merchants and their customers. Effective website design plays a critical role in attracting and maintaining customers’ interest and in influencing their purchase behavior. Despite the singular significance of website design, little theoretical knowledge is available regarding how web-design elements impact the purchase behav...

The recent bankruptcy of the eGrocer Webvan demonstrates that online retailers face enormous risks and hence need well thought out business strategies (Porter, 2001). This paper presents a longitudinal study of the business strategies of two eGrocers that use physical stores to house their Internet-based grocery operations (clicks-and-bricks) and two online only (pure-play) eGrocers. Our study ...

With the rapid development of the Internet and e-commerce, the Internet has become an important channel for consumers to purchase goods. Because online shopping has characteristics of virtual and remote presence, consumers take greater psychological risks while they purchase online and they will make more cautious purchasing decisions. So they build their confidence and reduce the perceived ris...

The business-to–consumer is the most visible business type of electronic commerce. Online shopping allows companies to provide product information and direct sales to their consumers. In order to effectively drive consumers to accept electronic commerce and online transactions, there is an urgent need to understand the factors that influence consumer behavior towards continued use of online tra...

During the last decade daily life has morphed into a world of broadband ubiquity, where devices facilitate constant engagement. As a consequence of this, the area of e-commerce has seen an immense growth. Despite the market opportunities for retailers and the ease for customers to acquire products through webshops, the shift to digital retail has its drawbacks. For example, it leads to cluttere...

E-commerce has brought both opportunities and challenges to Internet marketers. One challenge facing the marketers is to “convert” Internet users who are reluctant to buy things online to real online shoppers. To enlarge online customer base, it is necessary for researchers and practitioners to understand cognitive and psychological factors involved in a potential online buyer’s decision-making...

The ability to measure the level of customer satisfaction with online shopping is essential in gauging the success and failure of e-commerce. To do so, Internet businesses must be able to determine and understand the values of their existing and potential customers. Hence, it is important for IS researchers to develop and validate a diverse array of metrics to comprehensively capture the attitu...

In developing countries like Thailand or most of the ASEAN member countries, e-commerce is still developing as new marketing channel for shopping. Therefore knowing more about the factors influencing the adoption of this virtual shopping channel among Asian online consumers is interesting. Previous studies revealed that lack of trust is the major factor affecting the low growth rate of e-commer...