Nowadays Internet has become a critical part of our daily lives and an affordable Internet access is a leading engine of economic, cultural, social and political growth. In our opinion, cooperation among customers could give a boost to Internet availability and affordability, therefore, we propose an attractive and efficient pricing mechanism to give incentives to wireless users who decide to s...

This study provides deeper insight in the link between service quality and customer satisfaction. The traditional assumption of a linear relationship is challenged by exploring asymmetries and dynamics. The simultaneous influence of service quality and customer experience on satisfaction is examined by means of nonlinear structural equation modeling. Results show that functional-utilitarian qua...

this study examined the impact of emotion on customer service and service output deals. the main objective of this study was to investigate the impact of physical environment and social services, the excitement, satisfaction and behavioral intentions of customers and ultimately service outputs. the study of the physical environment has two dimensions and design of physical and social environmen...

Service firms seek customers with high revenues, profits, or lifetime value. However, they frequently ignore variations in consumption that lead to cash flow variability and adversely influence service operations and financial performance. This study shows that variation in individual customers’ consumption or spending on services can be decreased in ways that are actionable by most managers, w...

This study was conducted in 2016 with the aim of studying the mediating role of quality services in the relationship between state marketing and customer satisfaction. The population of this study includes all staff and customers of Melli Bank of Shiraz; that among these, 150 people were selected by simple random sampling method. Reliability was confirmed by Cronbach's alpha and composite relia...

Vehicle routing problems (VRPs) are very popular mainly because of their interesting combinatorial properties and applications to various industries. Informally, the problem is to provide a service to a set of customers using a fleet of vehicles so as to minimize the ‘transportation costs’ without loosing ‘customer satisfaction’. Many variations of the problem have been formulated corresponding...

in this article, a finite horizon, multi product and multi period economic order quantity like seasonal items is considered where demand rate is deterministic and known but variable in each period. the order quantities of items come in batch sizes and the end of the period order quantity and, consequently, demand of customers are zero. in addition, storage space is constrained and the problem ...

nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. the attempts of organizations in this situation are witnesses to this matter. in the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. one of...