The literature indicates that three key social enablers—strong and committed leadership, open and honest communication, and a balanced and empowered implementation team—are necessary conditions/precursors for successful ERP implementation. In a longitudinal positivist case study, we find that, while all three enablers may contribute to ERP implementation success, only strong and committed leade...

Continuous optimization of value co-creation in networks of consumers and autonomous service enablers describes a major challenge to mediating platform operators. In analogy to systems theory, we propose to introduce customizable feedback loops from the service-enabling ecosystem to the service enablers via the platform operator. Relevant feedback information can be derived from analysis of net...

S ystems engineering is regarded as an established sound practice but not always delivered effectively. Sixty-two recent successful space launches indicate that mission assurance can be practiced well. At the same time, recent U.S. Government Accountability Office (GAO) and NASA studies of space systems [1, 2, 3, 4] document notorious major budget and schedule overruns, some exceeding 100 perce...

The increased competition in the domestic and international market has posed excessive pressure to the manufacturing organizations to successfully implement the ISO 9001 quality standards. The implementation process becomes more challenging when it is surrounded by numerous barriers. Though the presence of barriers makes it more difficult but certain factors (hereby known as enablers) makes it ...

Operators are adopting end-to-end Service Delivery Platforms (SDPs) to increase service revenue growth and retain customers. They require these additional SDP enablers to achieve efficient service lifecycle management. Rapid rollout, operation and retirement of services are necessary to optimise service revenues. Historical operator experiences clearly highlight the significant risks associated...

This research explores factors that influence patient’s intentions to use a hospital’s patient portal. Specifically, we investigate patient portal use intentions using two different perspectives: enablers of IT use (patient need for healthcare empowerment and healthcare professional encouragement) and inhibitors of IT use (privacy and security concerns). Drawing on theories of privacy calculus ...