نتایج جستجو برای: expectations and perceptions
تعداد نتایج: 16842818 فیلتر نتایج به سال:
To assess the quality of the services provided at in-school Olympiads, and detect any possible gaps between expected and perceived quality, a sample of 420 students, principals, vice principals, teachers at participating schools, and the provincial general directors, their assistants, and the heads of provincial physical education departments was given a questionnaire of adequate validity and r...
Introduction: The quality of service has an important role in the success of health care organizations. Service quality has been an important research topic in view of its significant relationship to costs, profitability, customer satisfaction, customer retention and service guarantee. This study attempts to use SERVQUAL instrument to analysis the gap between qualities of services in Shah...
BACKGROUND Treatment of drug addicts is one of the main strategies of drug control in Iran. Client satisfaction strongly influences the success of any treatment program. This study aimed to explore the difference between customer expectations and perceptions in drug addiction treatment centers of Kerman, Iran, using SERVQUAL model. METHODS Using a cross-sectional design 260 clients referring ...
This paper (1) appraises The Chronicle of Philanthropy’s widely disseminated and reported indices ranking states on their relative level of charitable giving, and (2) presents a different set of rankings based on a more valid research methodology, what we call the CWP (Center on Wealth and Philanthropy) Index. Our more precise methods raise important questions for the community of nonprofit sch...
Computing with Words (CW) methodology has been used in several different environments to narrow the differences between human reasoning and computing. As Decision Making is a typical human mental process, it seems natural to apply the CW methodology in order to create and enrich decision models in which the information that is provided and manipulated has a qualitative nature. In this paper we ...
Background & Aim: Nowadays in the NICU, family-centered care is the foundation of care, and communication is at the core of family-centered care. This study aimed to compare the perceptions of nurse-mother communication between neonatal intensive care nurses and mothers of hospitalized neonates. Methods & Materials: This is a cross-sectional study. 70 mothers of hospitalized newborns and 70 ...
Background: Health care services are costly and complex and provide facilities that significantly affect the economy and quality of life of individuals. In this study, we aimed to determine the gap between patients’ expectations and perceptions of hospital service quality to provide reference data for creating strategies to improve health care quality. Method: In this descriptive cross-secti...
Background & Aims: Primary Healthcare including family health, as one of the first contact services has basic role in health attainment. Quality of care remains one of the most significant challenges facing the health systems. In quality management, service users have critical roles in identifying their own needs and preferences. The objective of this study was assessing the consumers' perce...
Computing with words (CWW) techniques have been shown to be useful in the management of imperfect information. From the programmer’s standpoint, new tools are necessary to ease the use of these techniques within current programming platforms. This paper presents a step in this direction by describing a general framework that supports the implementation of applications dealing with fuzzy objects...
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