The outlook is that the bad times for the hotel industry may be coming to an end. Many experts during this economic decline have declared that the drop in aggregate demand and the Internet incursion has resulted in hotel brands ceasing to be important. Consequently, conventional wisdom viewed price discounting, as the most important factor in hotel selection by consumers. The current study anal...

It is essential for hotel companies to evaluate and improve website performance in order to keep and increase their online presence and competitiveness in the marketplace. This article proposes an evaluation framework for hotel websites, which categorizes web information services into six information dimensions and also uses managers’ and users’ views. Based on the relative literature, the mode...

The tourism industry is characterized by severe shifts in demand that play havoc with forecasting future investment. Within the tourism industry, the need for large-scale initial capital investment in the hotel sector, make the latter particularly vulnerable to the vagaries of the tourism market. Given an up-turn in demand, the hotel industry cannot always respond immediately and its' response ...

Internet is an important tool for information searching and purchasing of products especially in tourism. This paper investigates the impact of demographic and travel characteristics of hotel guests on online and offline reservations. It also examines the importance of hotel attributes in selecting a hotel and the differences in priorities between guests who book their accommodation online and ...

This contribution aims to provide an analysis of the current state of web accessibility in the tourism industry with the focus on the Austrian hotel sector. The results of the conducted study verify previous research, showing that tourism organizations considerably lack awareness of web accessibility. A three dimensional hotel categorization model on accessibility is introduced to encompass the...

The long term evaluation of the Sacarino robot is presented in this paper. This study aimed to improve the robot‘s capabilities as a bellboy in a hotel; walking alongside the guests, providing information about the city and the hotel and providing hotel-related services. The paper establishes a three-stage assessment methodology based on the continuous measurement of a set of metrics regarding ...

Recently, we can refer to user reviews in the shopping or hotel reservation sites. However, with the exponential growth of information of the Internet, it is becoming increasingly difficult for a user to read and understand all the materials from a large-scale reviews. In this paper, we propose a method for classifying hotel reviews written in Japanese into criteria, e.g., location and faciliti...

The recent growth of internet applications on hospitality and tourism provokes on-line consumer comments and reviews. Many researchers and practitioners have named this enormous potential as “e-WOM (electronic word of mouth)”. Travel comments are important experiential information for the potential travellers. Many researches have been conducted to analyse the effects of e-WOM on hotel consumer...

You could put it like that. From 15 February UK residents returning to England having visited a country on “red list” in the previous 10 days will be required quarantine hotel for days, try prevent new chains of transmission. Many countries have already rolled out similar policies, including China, Australia, Hong Kong, India, New Zealand, Philippines, Qatar, Taiwan, Singapore, and Thailand, th...

The aim of this work is to find what services could be offered through hotel establishments to determined collectives of customers. In order to do this, we have studied the current situation with the report of hotels established by official category from one to five stars for the last five years in Spain (2007-2012). Second, we analyzed different typologies of customers with characteristics and...