The convergence of information technology, media, and telecommunications has altered consumer behavior in terms searching, obtaining, processing, responding to a company’s or services. ability company plan, implement, manage digital marketing increase its competitiveness the eyes consumers is referred as capability. This research presents utilization index (DMUI) evaluate improve DMUI mad...

In Kenya, the marine sub-sector, though a significant source of livelihood and employment, remains small in terms of contribution to the national economy. This study, undertaken between October 2000 and March 2001, examines and provides an insight into the structure of marine fish marketing as well as identifies constraints in the marketing system in Malindi and Kilifi districts. Through the us...

Rust and Chung (2006) provide an excellent integration and assessment of current models of service and relationships, as well as a thought-provoking agenda for future research. In this brief essay, I identify some challenges, opportunities, and priorities for improving models of service and relationships. Rust and Chung (2006) integrate two distinctive streams of research—models of service and ...

Practitioners and scholars have questioned marketing communication’s credibility because it has not been linked to firm shareholder value. Using secondary longitudinal data, the authors show that the impact of marketing communication productivity (MCP) on shareholder value is positive and nonlinear. In particular, the influence of MCP on the forward-looking performances of Tobin’s q and stock r...

The focus of this study is on the challenges faced by managers in effectively dealing with the new management logic of increasing returns as the information and knowledge intensity of their transformation processes rises. Dealing with these challenges is especially relevant for companies currently making the transition from capital and physical labor intensive transformation processes (old econ...

Without sales and marketing working to produce revenue, the firm ceases to exist. Yet, given the magnitude of what’s at stake, these two functions are often at odds with one another to the detriment of performance. This article reviews previous studies that investigate conflict, collaboration, and integration between the sales and marketing functions. Next, hypotheses are developed relating ali...

Marketing-mix plays an essential role in the competitive business environment. Marketing decision makers constantly need to monitor changes in the environment and organization to make necessary changes. Therefore, a knowledge management system is required to acquire, store, retrieve and use up-to-dated knowledge. Corporations also tend to look for systems assisting them in knowledge management....