Purpose-The present study analyses IS outsourcing success, measuring the latter according to the satisfaction level achieved by users and taking into account three success factors: the role played by the client firm's top management; the relationships between client and provider; and the degree of outsourcing. Design/methodology/approach-A survey was carried out by means of a questionnaire answ...

In studies concerned with sustainability the underlying models are, in most cases, not strictly numerical since they depend on many conditions that can be regarded as qualitative. In this paper, a model to evaluate citizens satisfaction learnt from data collected from a survey is presented. The model, which involves the use of RBF neural networks, will provide local councillors with useful info...

User satisfaction with information systems (IS) is considered an important indicator of information systems success and has been the subject of numerous research studies since the field’s inception. In this paper, we review the user satisfaction research in the IS field. We discuss the roots of user satisfaction research as it pertains to satisfaction studies in marketing research and how these...

Preference representation and reasoning is a key issue in many realworld scenarios where a personalized access to information is needed. Currently, there are many approaches allowing a system to assess preferences in a qualitative or quantitative way, and among the qualitative ones the most prominent are CP-nets. Their clear graphical structure unifies an easy representation of user desires wit...

end user satisfaction (eus) is one of the most widely used measures in assessing (efficiency/ effectiveness) of an information system. the goal of this research is to identify influential factors on (eus), based on justice theory. so we identified 8 influential factors on (eus) such as interactional justice, distributive justice, information system (is) performance expectation, equitable relate...

job satisfaction of nurses working in hospitals in zahedan purgaz a , nastiezaie n , hezare mogadam m received: 15 april, 2010 accepted: 27july, 2010 abstract background & aims: one of the most important elements of any organization especially health organizations is human resources. job satisfaction leads to being interested or disinterested. the present study aimed to determine the job satisf...