this study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. that is to examine, organizational citizenship behavior of nurses and patients (customers) of the kermanshah province hospitals by two hypotheses. population comprised of 1524 nurses which 544 nurses were selected as sample. also sample of same size in a random way in a period ...

objective: to investigate the application of quality function deployment (qfd) in the central library reference service quality science.methodology / approach: this study was a descriptive survey research and application. research instrument, libqual questionnaire and interview. the three-stage qfd model and the concentration of 7-seater model were used to determine the correlation matrix. the ...

This study explored one primary question: To what extent do student perceptions of various forms of instructional technology tools predict instructional quality? Participants for the study were drawn from a teacher education program in a large Midwest public university. Data were collected using a webbased survey with a total of 121 responses used in the final analysis. A multiple regression an...

The effect and quality of education is the fundamental of higher education, and instructional reform is the core one of all reforms in higher education. In order to motivate the instructional reform and enhance the quality of education, the department of education in China has evaluated and rewarded the study performance in instructional practice of educators in higher learning instructions sin...

The basic idea of service-oriented learning is that a learning environment should be conceived as a set of independent units of learning packaged as learning services. The design, development and deployment of a learning system based on integrating different learning services needs both a technological platform to support the system as well as a methodology that manages the development process....

The recognition of conceptual knowledge as a critical element in effective content-area instruction has been advanced by the development of concept mapping applications to instruction. This paper broadens awareness of how concept mapping can serve as a basis for linking instructional strategies that when combined with concept mapping form an instructional system teachers are able to use to impr...

Kristin Hoffmann is Head, Research & Instructional Services, in the D.B. Weldon Library at the University of Western Ontario; e-mail: [email protected]. Lise Doucette is Research & Instructional Services Librarian in the Allyn & Betty Taylor Library at the University of Western Ontario; e-mail: [email protected]. © 2012 Kristin Hoffmann and Lise Doucette, Attribution-NonCommercial (http://creativeco...

BACKGROUND Presently, most medical educators rely exclusively on item difficulty and discrimination indices to investigate an item's psychometric quality and functioning. We argue "instructional familiarity" effects should also be of primary concern for persons attempting to discern the quality and meaning of a set of test scores. AIM There were four primary objectives of this study: (1) Revi...

Instructional engineering provides methods to conduct the design and adaptation of competence development programmes by the combination of diverse learning components (i.e. units of learning, learning activities, learning resources and learning services). It occurs through an established process workflow in which models with diverse levels of abstraction are used to depict such learning compone...

This paper describes an architecture for the usage of Instructional Design (ID) knowledge in intelligent instructional systems. In contrast with other architectures, ontologies are used to represent ID knowledge about both what to teach and how to teach. Moreover, set-theoretic reasoning is used for the provision of inferential services. In particular, the paper shows how settheoretic deduction...