Software development requires professionals with knowledge and experience on many different methodologies, tools, and techniques. However, the so-called soft skills, such as interpersonal skills, teamwork, problem solving and customer orientation to name just a few, are as important as, or even more important than, traditional qualifications and technical skills. Members of scrum teams, particu...

The aim of the current study was to describe participants' experiences and examine the effects of group therapy on self-esteem and state anger among the adolescent children of immigrants in the US. A quasi-experimental design and qualitative and quantitative methods were used. Group therapy was conducted for 8weeks. Thirty-three adolescents took part in the study. Quantitative results revealed ...

INTRODUCTION Dissonance between the high 'technical' professionalism of nurses and the relatively low level of patient satisfaction with care received is a phenomenon observed in many countries. Many studies show that it occurs in the case of an inadequate interpersonal communication between nurses and patients. METHODS Three basic scopes of communication competences were involved in the rese...

OBJECTIVE To examine the key themes of positive and negative feedback in patients' online feedback on NHS (National Health Service) services in England and to understand the specific issues within these themes and how they drive positive and negative evaluation. DESIGN Computer-assisted quantitative and qualitative studies of 228 113 comments (28 971 142 words) of online feedback posted to th...

According to the Hong Kong Institute of Service Leadership and Management, interpersonal competence is an important component of an effective service leader. The present paper introduces a lecture embedded in a service leadership subject that focuses on promoting students’ interpersonal competence. Several topics are covered in this lecture. First, concepts and theories about interpersonal comp...