This paper develops and investigates a framework for the assessment of customer involvement in the service design process of result oriented product-service systems in order to improve the service offering in a business-to-business (B2B) context. The framework comprises five main criteria and fifteen sub-criteria that contribute to customer involvement in a hierarchy using a maturity grid to hi...

This work aims at the scrutiny of the current situation of the Information Technology Service Management practices within the Brazilian Federal Direct Administration, from the perceptions of the Information Technology Managers of twelve Ministries. The methodology used followed the Process Maturity Framework as a guideline, which is a maturity model whose patterns are described in ITIL v3. The ...

Does good IT governance improve the effect of IT? This paper presents the IT Organization Modeling and Assessment Tool (ITOMAT) which has been created to overcome operationalization and subjectivity weaknesses in the Control Objectives for Information and related Technology (COBIT) framework. ITOMAT was applied to assess IT governance maturity in four case studies. Simultaneously, external metr...

We study a novel aspect of a firm’s capital structure, namely the profile of its debt maturity dates. In a simple theoretical framework we show that the dispersion of debt maturities constitutes an important dimension of capital structure choice, driven by firm characteristics and debt rollover risk. Guided by these results we establish two main empirical results. First, using an exogenous shoc...

The Saudi Arabia government has proposed different frameworks such as the CITC’s Cybersecurity Regulatory Framework (CRF) and NCA’s Essential Controls (ECC) to ensure data infrastructure security in all IT-based systems. However, these lack a practical, published mechanism that continuously assesses organizations’ level, especially HEI (Higher Education Institutions) This paper proposes Maturit...